[Resolved]  Kotak Mahindra Prime Ltd — Cancellation of Auto Loan and Refund of EMIs

It has been more that one month that I am awaiting the Kotak Mahindra Prime Ltd people to refund my the EMIs that they had deducted for the Car Loan that I had taken. The reason why I should get the money back is because I had got the car Loan cancelled because they did not process the loan on time and hence I could not get the car on time.

In spite of all this, I had been patient with them and am following up with them since one and a half months to get back the amount that was deducted from my account as the EMIs. They owe me approx. Rs 28000 and have been delaying it for more that a month now. I have sent several reminders but they never bother to respnd back to my emails.
I am frustrated as I need the money back as I have other payments to execute and because of this I am not able to meet my other commitments.

I request you to please help me get back the money they owe to me and also want to penalise them for all the problems and torture I have gone through because of them

The concerned persons are Mandar Parnekar, Nikhil Ranade and Vikrant Karande.

Thanks,
Jeal Desai
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr Desai,

We apologize for the delay - however, we believe your loan now stands canceled and that the refund has already been issued to you.

Should you have any other concerns or queries, we request you to write to us directly at support.[protected]@kotak.com.

Regards, Kotak Support Team
i need car loan topup my agreement no.1129872 my email id [protected]@rediffmail.com

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