[Resolved]  Kutchina — Kitchen chimney is not getting installed after repeated request .

Address:

Howrah, West Bengal

Hi,

Myself Miss Sudeshna Mazumdar, resident of 51/A, Kailash Banerjee Lane, Bally-Howrah has booked a kitchen chimney on 07.06.2012 from your authorized dealer "Reliable Services", address - 55/1, Hriday Krishna Banerjee Lane, Howrah - 711201 by paying Rs. 2000/initially to one of your sales representative Mr. Rohan Biswas - +91 [protected]. After booking the kitchen chimney, Mr. Biswas started to convince me for the modular kitchen set up and he introduced Mr. Palash Bhattacharya - +91 [protected] as his senior and started to visit my house with him frequently.

After few request from both of them, I got convinced for the modular kitchen set up and the entire set-up has been finalized at INR. 45,000/ along with the chimney.

Next, on 04.07.2012, I paid INR. 10,000/ as the 1st installment to Mr. Palash Bhattacharya by cash and I have both the bill with me... which I am gonna forward to you (scanned copy) within tomorrow itself.

Now, I paid total Rs.12,000/ already. Again, Mr.Palash was started forcing me to pay him Rs. 20,000/ more to start up their job. Then, I request him to install my kitchen chimney as off now, as I have already paid Rs. 12,000/ and told him that I am not thinking about the modular kitchen set up right now as I think at present it would be nothing but a burden for me financially and requested him to install my chimney only as off now. Then Mr. Palash told me, in that case, I have to pay Rs.990/more to him as the chimney will cost total Rs. 12,990/. I told him "No problem" and repeatedly request him to install my chimney asap. This is almost before 4 weeks. After that, almost everyday I used to call up Mr.Palash and Mr. Rohan but now none of them is receiving my call. Some guy, named Mr. "Biswajit" is receiving the no. of Mr. Rohan now and behaving quite rudely and almost threatening me to not give any call over that no. I am repeatedly requesting him to provide me the current contact no. of Mr. Rohan or provide me some contacts of any seniors; but he is not at all cooperating me and behaving as if I am disturbing him by knocking him up !!!

The situation of Mr. Palash is more mistrustful... 1st of all, he is not at all receiving my call, sometimes he handing over his phone to some other person, like Mr. Sukumar and that Mr. Sukumar is saying that, "Madam, I am taking care of the chimney set up and will be sending someone to your place of tomorrow"... but that tomorrow is never coming since past almost 1 month.

Everyday am calling Mr. Palash, Mr. Rohan, Mr. Sukumar ( +91 [protected]) and no one is picking up my phone now.

Please tell me, what will I do ??? I have already paid Rs. 12,000/ to those guys, and I will forward you the bills asap.

I am fed-up now... I was almost going to launch FIR against them at Bally police station and Concumer forum, W.B today but suddenly I thought before taking any such step, once I should inform the head office; and yesterday I have informed them through their provided e-mail ids - [protected]@kutchina.com and [protected]@kutchina.com with the scanned copy of the bills.I still believe that an organization like "Kutchina" can not practice this kind of fraud business, I am sure it is entirely from that dealer point.

I still trust "Kutchina" as a would be customer and please do not let my faith dye. Please do something against these frauds. They are cheating people using your brand name randomly.I am knocking your door; as I am fed-up with these guys now. Please give me the justice.

Looking forward for your earliest action.

Thanking you,
With regards,
Sudeshna Mazumdar.
+91 [protected].