[Resolved] Kutchina Kitchen Chimneys / Bajoria Appliances Pvt. Ltd. — Unethical baseless claims, There is no German Technology, Unavailability of models | |
I currently stay in Germany and was recently back in Kolkata and wanted to buy a chimney for my house for my mom, had called up this company after finding an advertisement in a local newspaper. On meeting the salesman, on 26/07/09 I discovered that they are claiming that they are providing chimneys with German technology, on asking details of the same after lot of cross questioning I found out that all that they have is a German TUV certification i.e nothing but a quality certification...there is no German technology involved!! You can check the link below for more details. http://en.wikipedia.org/wiki/T%C3%9CV_Rheinland The sales man was also not confident on the availability of all models claimed by the company...on asking him his name he said he would return with his manager and I have not seen him since. I just wonder how can they get away with such claims...it makes me believe that Kutchina is a company based on sheer lies. I then called up Shakers Appliances and bought their canvas model...incidentally Kutchina did not have such high end models...at least they were not available as per their sales people. I would suggest Shakers over Kutchina as, at the least they are honest about their products and oerations. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 42 Comments | |
Comments
Dear Customer,
Thank you very much for informing us about the inconvenience regarding our product or service..We regret the inconvenience cause to you.But we ensure the speedy resolution of your problem.Kindly contact us at[protected] or email us at [protected]@kutchina.com or reply us with your contact no. so that we can take immediate action in this regards.
Regards
Kutchina Customer Care
Thank you very much for informing us about the inconvenience regarding our product or service..We regret the inconvenience cause to you.But we ensure the speedy resolution of your problem.Kindly contact us at[protected] or email us at [protected]@kutchina.com or reply us with your contact no. so that we can take immediate action in this regards.
Regards
Kutchina Customer Care
I posted a complaint regarding non-functioning of autoclean switch in our Kutchina kitchen chimney (Vogue SS) and not getting proper services from Bajoria Appliances in September, 2011. However, I do not know whether it was due to my complaint lodged in this forum, I got it replaced later and had the first round of free servicing of the chimney. Later I received some calls from the company enquiring whether the chimney is working fine or not. Well, I must admit that the services I got afterwards from them are till now satisfying. I am thankful to this forum as well as Kutchina customer care for the positive development in the services recently.
With regards
Nayana Majumdar
New Town, Kolkata - 156
Res. 23242644
With regards
Nayana Majumdar
New Town, Kolkata - 156
Res. 23242644
agreed. kutchina is importing china products & they are interested in only selling. neither they r manufacturer, neither they have any german technology moreover they are not interested to provide after sales service, for doing their business they are appointing direct sales boys/ girls, these sales persons are motivated to sell the products, after sale these persons are simply vanished you wont see them again. for any type of service you have request them for a several times, then their attitude is like that they are doing favor, if you are smart enough to go through consumer court & you have enough time to spent on these things, then go & buy these cheap china products.
I am planning to get the entire kitchen done up ... Modular Kitchen, Hob, Chimney ... in my new apartment in Pune.
Funnily, there's no details about their Modular Kitchens on their website.
I tried sending them an enquiry thru the link, but failed over 15+ attempts.
Now after reading all the above issues as described by suffering customers, there's no way I would be trying my luck with Kutchina.
Cheers & best of luck to Bajoria & his false promises.
Ashish
Funnily, there's no details about their Modular Kitchens on their website.
I tried sending them an enquiry thru the link, but failed over 15+ attempts.
Now after reading all the above issues as described by suffering customers, there's no way I would be trying my luck with Kutchina.
Cheers & best of luck to Bajoria & his false promises.
Ashish
I too had purchased a Kutchina Vogue SS Machine Code No C[protected] on 12.04.2012 from R.C. Enterprise at 18/C, Garia Sitala Mandir Road, Kolkata-700075. The machine does not seem to work and the oil is spreading in the entire kitchen. The entire purpose of purchasing a kitchen chimney went futile. On contacting the head office of Kutchina they have directed us to the vendor from whom the machine was purchased. We tried for last 15 days for keeping our patience with there repeated false promises of sending their technicians but now I really wonder how come people run their business by cheating ordinary citizens. Are the businessman not a part of the society, how would they feel when people would be cheating them also in their lifespan. Mr. Shankar Mondol the owner of R.C. Enterprise hardly receives the phone for talking. This is really alarming situation for the common people as we are being cheated by the Bajoria Group by making false commitments and absolutely no after sales service. We should think before purchasing a Bajoria product.
Sreeparna Kar
Navadarsha, Birati, Kolkata-134
Sreeparna Kar
Navadarsha, Birati, Kolkata-134
I bought a Kutchina Vogue Chimney from CNRC Associates, Jadavpur in the year 2009. It was all fine until Sept, 2012- when suddenly it started giving electric shocks while turning on. I called Kutchina Customer care, and within 24 hrs, their technician arrived on promised time, and provided impeccable service. Way to go!
It was quiet irritating to find out that my chimney Kutchina Elite Excel was making an unfamiliar sound once turned on. I instantly called their toll free number and blatantly screamed at the attending Customer Care Executive. To my surprise her politeness calmed me down within seconds! My problem was solved in 2 days.
Service is not good. Even after confirmation from kuchina for doing services on 12.01.2013, nobody came for servicing. Very bad.
R Ghosh
Ph[protected]
R Ghosh
Ph[protected]
Dear sirs,
I, ANIMESH GUHA of 19, Swami Vivekananda Road, Kol-32 make an AMC with Loknath Appliences, 13 S.P.C. Block, Chittaranjan Colony, Baghajatin, Kolkata - 32 for 5 years. on 17/12/12. Till now nobody visit our m/c. for servicing. At the the end of April I call them for servicing. They only give me several dates. I also told the owner of above concern Mr. Swarup Ghosh, ([protected]). Then one of his service man went to our our hose at 2.30p.m.. So my old parents only was that time in home. They did not allow him. Then that service man signed on his job card by my father telling that he will do the the work saturday on 4.5.13. but he did not come till now. They are chitting with us.So this my request to you to take any action against that type chitting. Otherwise i have to take legal action against them.
animesh guha([protected]), 14.5.13
I, ANIMESH GUHA of 19, Swami Vivekananda Road, Kol-32 make an AMC with Loknath Appliences, 13 S.P.C. Block, Chittaranjan Colony, Baghajatin, Kolkata - 32 for 5 years. on 17/12/12. Till now nobody visit our m/c. for servicing. At the the end of April I call them for servicing. They only give me several dates. I also told the owner of above concern Mr. Swarup Ghosh, ([protected]). Then one of his service man went to our our hose at 2.30p.m.. So my old parents only was that time in home. They did not allow him. Then that service man signed on his job card by my father telling that he will do the the work saturday on 4.5.13. but he did not come till now. They are chitting with us.So this my request to you to take any action against that type chitting. Otherwise i have to take legal action against them.
animesh guha([protected]), 14.5.13
My AMC for my Kutchina kitchen hood is valid up to November2013. However I have not got a single service without either phoning the dealer Oliya Appliances in Asansol or calling up the serviceman personally.After sometime I stopped reminding them that my services are overdue so my services are pending from November 2012 till date. On the 29th May when I phoned Oliya Appliances in Asansol and asked them if they had no record of work and service to be given they said they did. On inquiring why my service is pending from November the lady on the phone said that it was my responsibility too to remind them to come. So I am going to pay money and tolerate irregularity in job, is that the policy of the company?
March27, 2014 A K Bera
Kutchina administration is always neglecting customer. I have purchased one kitchen chimney of "kutchina" make but I have not been provided 3 free services within one year. When contacted, the reply is "it is the duty of the customer to avail free service within stipulated period, not the responsibility of kutchina management."
So beware of kutchina product.
Kutchina administration is always neglecting customer. I have purchased one kitchen chimney of "kutchina" make but I have not been provided 3 free services within one year. When contacted, the reply is "it is the duty of the customer to avail free service within stipulated period, not the responsibility of kutchina management."
So beware of kutchina product.
Kutchina people are cheaters should be prosecuted soon, or else they keep on cheating people.None of their products are with MRP.
I am taking the matter to the consumer forum soon.Beware of their sales persons they are real cheaters.Beware of Mr. Alok Saha, sales person, with the company his no. is [protected], he is from Kolkata.
Arijit Dutta
Santoshpur,
Kolkata-700075
I am taking the matter to the consumer forum soon.Beware of their sales persons they are real cheaters.Beware of Mr. Alok Saha, sales person, with the company his no. is [protected], he is from Kolkata.
Arijit Dutta
Santoshpur,
Kolkata-700075
KUTCHINA IS VERY BAD.. THERE IS A LADY WHO ANSWERS THE PHONE BY NAME OF S ROY AT KUTCHINIA WHO IS NOT AT ALL HELPFUL TO BUY THE PRODUCT OR FOR SERVICE. SHE SAYS SHE IS NOT ALLOWED TO CONNECT TO EVEN SALES DEPARTMENT. HOPELESS... YOU CAN TRY TO TALK TO HER YOURSELF. THEY HAVE COUSTOMER CARE THAT IS EVEN WORSE THAN Ms. S Roy... you want to go mad then buy this product... the website is also not working
we bought a kutchina product vogue ss a year back... service is very poor.. they had given some invalid phone numbers which noboby answers...after that we somehow managed to get 1 number...ONE LADY ANSWERED THE CALL...SHE WAS RUDE ENOUGH AND ANSWERED THE CALL LIKE A ...NOBODY COMES FOR SERVICING EVEN AFTER MAKING HUNDREDS OF CALL...PLEASE DONOT BUY THIS PRODUCT
I bought Kutchina Flora SS model(from Mumbai) anticipating we will get lifetime service as per they promised but forget about the service which is as worst as the product.The product performance was so inefficient that within 2months it did not work well at all. Its products are HIGHLY PATHETIC!!..
When the product stopped working completely, we called for their service which was RIDICULOUS!, they dint show up saying they require time to send us with a good working motor and since then we waited for a month but they kept on hanging us with their nonsense f excuses. I called up at their customer care where they dont even know how to talk to their customers and then after a week hanging, i called up at their main branch at kolkatta and spoke to Mr. Proshonjit who doesn't know how to handle their customers at all. He did not entertain our queries and slammed the phone twice which is really really insulting.
My mom is an Asthma patient and since this product is not working well and their service is again ridiculous!.. she is facing alot of problems due to it and they really dont care about your problems and doesnt respond to your any phone calls.
This is a fraud co. and plz NEVER BUY ANY PRODUCTS FROM THIS CO. IT IS SO INCONVIENENT, INEFFICIENT AND SHEER NONSENSE, UNTRUST-WORTHY CO.
PLZ SHARE THIS WITH EVERYONE OF YOUR DEAR ONES, DO NOT BUY ANYTHING FROM THIS CO. AT ALL.
When the product stopped working completely, we called for their service which was RIDICULOUS!, they dint show up saying they require time to send us with a good working motor and since then we waited for a month but they kept on hanging us with their nonsense f excuses. I called up at their customer care where they dont even know how to talk to their customers and then after a week hanging, i called up at their main branch at kolkatta and spoke to Mr. Proshonjit who doesn't know how to handle their customers at all. He did not entertain our queries and slammed the phone twice which is really really insulting.
My mom is an Asthma patient and since this product is not working well and their service is again ridiculous!.. she is facing alot of problems due to it and they really dont care about your problems and doesnt respond to your any phone calls.
This is a fraud co. and plz NEVER BUY ANY PRODUCTS FROM THIS CO. IT IS SO INCONVIENENT, INEFFICIENT AND SHEER NONSENSE, UNTRUST-WORTHY CO.
PLZ SHARE THIS WITH EVERYONE OF YOUR DEAR ONES, DO NOT BUY ANYTHING FROM THIS CO. AT ALL.
Dear Sir,
We regret to inform you that in spite of my mails, reminders & telephonic calls to your customer care, My problems is not resolve yet, I have no option left to file case against your company in consumer court. Kindly note that if the Gas Stove is not replaced / problems not resolved with 7 days from this mail then I am forced to send you the legal notice through consumer court.
Thanks & Regards
B.K.Dhyani
H-804, Amrpali Princely Estate,
Sector 76,
Noida,
District – Gautam Budh Nagar.U.P.
From: BK Dhyani - Ambe Buildings [mailto:[protected]@ambebuildings.com]
Sent: Friday, September 4, 2015 4:21 PM
To: '[protected]@kutchina.com'
Cc: '[protected]@gmail.com'; '[protected]@gmail.com'
Subject: RE: COMPLAINT IN GAS STOVE
REMINDER
From: BK Dhyani - Ambe Buildings [mailto:[protected]@ambebuildings.com]
Sent: Tuesday, September 1, 2015 4:49 PM
To: '[protected]@kutchina.com'
Cc: '[protected]@gmail.com'; '[protected]@gmail.com'
Subject: COMPLAINT IN GAS STOVE
To
M/s Bajoria Appliances Pvt. Ltd (BAPL)
20, Chinar Park, Rajarhat, Gopalpur,
Kolkata - 700 157
Toll Free Number:[protected]
Email: [protected]@kutchina.com
Sub: - Defect in the Gas Stove purchased from your Distributor M/s DK Electronics, Indirapuram, Ghaziabad.U.P.
Dear Sir,
This is to inform you that we have purchase One Chimney & One Gas stove Model No CT 4BK ECO from your Distributor namely, M/s. D.K. Electronics, Indirapuram, Ghaziabad. Bill of your distributor & sticker pasted on the box is attached herewith for your reference.
Infortunately, we have started facing problems with the gas Stove within One month from the date of Purchase & same has been reported to your Service Center at Delhi.
The Representative/ Technician has surely attended to this STOVE problem TWICE. However, they have not been able to resolve the Problem.
Complaint :
Whenever we are switching on any knob on the Stove, the Fire Flame SHOOTS BACK from the burner to that Knob. This happens all of a sudden, any time and without any warning.
There is an ALL PERVADING GAS SMELL in the Entire Kitchen and the Living Room. Although, your Technician has tried to solve the GAS issue, there is still LEAKAGE OF GAS and which can be vouched by your Technicians.
This seems to be a MANUFACTURING DEFECT and & your TECHNICIANS are not able to Resolve the same.
The Chances of RECURRENCE of ‘GAS LEAKAGE’ AND A BIG MISHAP HAPPENING are HIGH. My Family remains at RISK.
Hence, Am Requesting You to REPLACE THIS GAS STOVE-IMMEDIATELY.
Please Instruct Your Dealer at Indirapuram to take Action and replace this Particular Gas Stove forthwith.
Best Regards
B.K.Dhyani
+91 [protected]
We regret to inform you that in spite of my mails, reminders & telephonic calls to your customer care, My problems is not resolve yet, I have no option left to file case against your company in consumer court. Kindly note that if the Gas Stove is not replaced / problems not resolved with 7 days from this mail then I am forced to send you the legal notice through consumer court.
Thanks & Regards
B.K.Dhyani
H-804, Amrpali Princely Estate,
Sector 76,
Noida,
District – Gautam Budh Nagar.U.P.
From: BK Dhyani - Ambe Buildings [mailto:[protected]@ambebuildings.com]
Sent: Friday, September 4, 2015 4:21 PM
To: '[protected]@kutchina.com'
Cc: '[protected]@gmail.com'; '[protected]@gmail.com'
Subject: RE: COMPLAINT IN GAS STOVE
REMINDER
From: BK Dhyani - Ambe Buildings [mailto:[protected]@ambebuildings.com]
Sent: Tuesday, September 1, 2015 4:49 PM
To: '[protected]@kutchina.com'
Cc: '[protected]@gmail.com'; '[protected]@gmail.com'
Subject: COMPLAINT IN GAS STOVE
To
M/s Bajoria Appliances Pvt. Ltd (BAPL)
20, Chinar Park, Rajarhat, Gopalpur,
Kolkata - 700 157
Toll Free Number:[protected]
Email: [protected]@kutchina.com
Sub: - Defect in the Gas Stove purchased from your Distributor M/s DK Electronics, Indirapuram, Ghaziabad.U.P.
Dear Sir,
This is to inform you that we have purchase One Chimney & One Gas stove Model No CT 4BK ECO from your Distributor namely, M/s. D.K. Electronics, Indirapuram, Ghaziabad. Bill of your distributor & sticker pasted on the box is attached herewith for your reference.
Infortunately, we have started facing problems with the gas Stove within One month from the date of Purchase & same has been reported to your Service Center at Delhi.
The Representative/ Technician has surely attended to this STOVE problem TWICE. However, they have not been able to resolve the Problem.
Complaint :
Whenever we are switching on any knob on the Stove, the Fire Flame SHOOTS BACK from the burner to that Knob. This happens all of a sudden, any time and without any warning.
There is an ALL PERVADING GAS SMELL in the Entire Kitchen and the Living Room. Although, your Technician has tried to solve the GAS issue, there is still LEAKAGE OF GAS and which can be vouched by your Technicians.
This seems to be a MANUFACTURING DEFECT and & your TECHNICIANS are not able to Resolve the same.
The Chances of RECURRENCE of ‘GAS LEAKAGE’ AND A BIG MISHAP HAPPENING are HIGH. My Family remains at RISK.
Hence, Am Requesting You to REPLACE THIS GAS STOVE-IMMEDIATELY.
Please Instruct Your Dealer at Indirapuram to take Action and replace this Particular Gas Stove forthwith.
Best Regards
B.K.Dhyani
+91 [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
91%
Complaints
592
Pending
22
Resolved
530
20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
N.C. Bala
Kolkata