Thanks for your reply ... This is to let you know about the updates on the same .
I got a call from Shibu (Regional Manager) and I described him the entire story . He told he will check the status and call me . The next day I got a call and told me that I will have to pay some conversion amount as the TV was purchased from UAE .He also mentioned that he need time to evaluate the conversion charge .Today (26-DEC-2011) got a call and asked me to pay RS 2500 as the conversion charge . Why should I pay another RS 2500 ? ...
I asked him to get me the reason for that . He told that, they dont have the same model TV with them so I need to purchase upgraded version of TV.
I dont want to Upgrade my TV . Even if I want to upgrade, why should I go for PHILIPS . " MY CONCERN IS --> I BOUGHT A TV FROM PHILIPS AND THAT IS NOT WORKING " get me that TV fixed or replace as mentioned in the Manual . I am not asking to replace a TV, that I have bought five years back . I bought the TV on 26-3-2001 where in the last four months the TV is not working . I am behind your Great Support team for the last four months.
Then Shibu (Regional Manager) told that, he will get his BOSS on line . Then I got a call from Prassanna (shibu's BOSS), Who have the same thing to tell .I am fed up with this game ... IS there anyone in PHILIPS who really care about the Customers ????