[Resolved]  LG AC Service — Service centre people are not responding for servicing

complaint no. [protected] still pending.

LG — Air Conditioner AMC Services

I have paid for Annual Maintainance Contract for my LG Make Air Conditioner in January 2009 where in they were suppose to complete 4 services in last one year. Till date no service is provided and now AC is not giving required output.

Complaints registered are nor attended, over and above receiving messages on feedback whether I am satistifed with the service provided.

Please help.

sir,
I am having 1 ton split ac in my office that is cover under AMC of two years. On 29th of march, 2010, registered the complaint of "no cooling" vide complaint no.c-[protected] with lg costumer care. I have been told that a call for appointment to check your Ac will come from our faridabad service centre with in two hours and check up time would be settled to reslove it in 24 Hours. I was very happy to hear the sort of service from lg. But happiness gone when I found the unprofessional attitude of lg people. After the tall claim of 24 hours tag, I contacted customer care next day and assured the job be done by evening. Again same, no body turned out. On 31st march, I contacted costumer care and insisted to talk sr.of the concerned department, got the gurgona office incharge no. same day I contacted him again the assurance statement comes and proved futile. on 1st april I tried at diffrent intervals of time but the officer didn't pick my call. Then I contacted the Senoir of this officer, he also assured me to solve this problem. Yes, this time a representative of service center visited and checked it and told me to come next day 2nd april to fill gas. This next day hasn't come till yet. on 3rd of april I again contacted the same 2nd officer to make him aware the attitude of faridabad service centre people, he convinced me to look into matter but no results. I would like to know from lg guys if this sort of Amc they provide to costumers then better to make wide & tall claims of 24 hours tag. I have been using the lg products for last ten years, but this time lg after sales insisted me to say "no to lg products" in future. what range of product lg is making, i am having all. if this sort of customers are unsatisfied then think the future of lg sales? when lg will understand the importance of aftersales service?

Thanking you,

yogesh vats
[protected]

i have bought lg ac on 8th march2010 i ve complaint many times abt noice comung from swing but they could not solve it last two times i have complint but none can responce me abt it i ve complaint before threedays but till no one come to see my ac
when lg will understand the importance of aftersales service?

Thanking you,
bhavna upadhyay
ahmedabad
[protected]

I have paid for Annual Maintainance Contract for my LG Make Air Conditioner in 8 april 2010 where in they were suppose to complete 3 services in last 5 months. Till date no service is provided and now AC is not giving required output.

Complaints registered are attended but suposed another time spilt are not working, over and above receiving messages on feedback whether I am satistifed with the our service provided.

Please help.

I brought LG 1.5T split ac on March 2010 Sr no CS-K 2662 QHANP 15DL (10) 909NLVE00231 now it is not working from past one month back. i complaint about this issue to our supplier he is telling compressor burnt you LG company will replace it & u have to aproach there.

To whom i have to call & how problem would get resolved???

Manoj Kumar
+91-[protected]

My LG Split AC remote is not working. I called the toll free number they asked me to contact the local LG service center to repair the remote or buy a new one. The person also advised me that I can visit the service center to avoid the service charges and I need to pay only the cost of the remote. I called the LG service center in Sahid Nagar Bhubaneswar and went there with my defective remote. They accepted the defective remote for repair and promised to complete the job by next day. The next day, i went there again as per the promised time, but even after waiting for 30 mins, they could not advise me on the status of the repair...reason the person (Anand) who aacepted the remote from me was not in. After that I have been calling them eveyday and sometime 3 - 4 times a day to follow up on the repair status, but they just keep on promising next day. After I pushed very hard, Mr Anand agreed to send a new remote or the repaied remote on the 5th day. But even after that and after another 5 calls from me, finally the serviceman arrived with a remote. My goodnes...he did not even check if that remote was working. that was a dead remote and the was asked by Mr Anand to collect Rs.643. Rs 202 for the remote and Rs 441 for the service charge. First of all, as advised by LG, I drove to the service center to avoid the service charge...secondly, they sent the remote after 20 odd follow up calls from me and now Rs 441/- for delivering the remote???? Is this the way reputed company like LG want to make money??

Pranab
Bhubaneswar

I had asked for my first service on my 1.5ton LG Window A/c and the service man, a young boy 20 yrs old came to my house and just cleaned the front frame and asked me to sign the service confirmation copy, when I telephoned my husband and asked him to wait, he just dissapeared. He had told me that the 1st service is a dry service. The A/c is logged with too much dust and the shafts are all blocked.
My suggestion is that LG cannot provide you the after sales services, I have decieded that I will never buy any LG products and request everyone not to buy any.

sir...need urgent attention..due to my a/c model lsa3cw2vf1 two time
svcd until now nothing change...still same problm...pls reqsting send someone who knows the job...my nbr [protected]...Alleppey, Kerala
tks...

LG — REGARDING AIR CONDITIONER REMOTE

I was purchase a window air conditioner in the month of oct,2010 after two month.i will open the cartoon there is remote missing .i had also complant on customer care complaint dept. they was give me a complaint no. but nobody resolve the problem

my 16000 Rs a/c is now like a kuda kurkat
please help me

Never buy LG again. Worst part is no escalation forum. it means its' a LG management approved sytem of handling customers. I was a big fan of LG products but now i take an oath, will never buy it again.

I lodged a complaint on 3 May 2011 but till date LG is not able to send its service personnel to attend the complaint. LG is not able to attend all complaints as it has sold the products more than its capacity to handle. LG should be banned for selling its products till it is able to provide services to all its sold products.

R K Srivastava
[protected]

Since I am suffering from the same problem, I agree with the complaints against LG. I have done a blunder by goign with LG Split AC which was purchased on 4th May 2011 from Arvee Sales, South Delhi with the assurance to installed it with in 24 hrs time. But till date i.e on 10th May 11 I am waiting for the same. A number of call had been made to the LG and Arvee Sales but without any result. I will sugggest my friends not to by any LG products.

we can write a whole book full of complaints against LG service center & after sales service.

L G ELECTRONICS/ WINDOW A.C. — REPAIR NOT DONE ALMOST 15 DAYS HAS PASSED

I have lodged a complaint of my A.C. not working with L.G. customer care on 29/4/2011, on 3rd of May 2011 they picked my window A.C.to workshop at noida for gas filling as gas is leaked the complaint no.given to me is RNA[protected] with the assurance that it will be repaired and delivered by 5th May2011.Till date I have not received my A.C.and the phone given are never picked by the workshop, on my personal visit to the workshop i was told that compressor need to be changed which will take some time as machine is under warranty. I have reminded the customer care umpteen no. of times but only assurance are given, i fear that these workshop people might have given it on hire & only will deliver in winter.
Kindly take up the matter with L.G.

Window AC — Denial for free 3 services and asked us to pay money

On Fri, 27/5/11, madan singh <[protected]@yahoo.com> wrote:


From: madan singh <[protected]@yahoo.com>
Subject: Re: Fw: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: [protected]@lge.com
Date: Friday, 27 May, 2011, 2:46 PM

status??????????????????????????????????????????

--- On Fri, 27/5/11, madan singh <[protected]@yahoo.com> wrote:


From: madan singh <[protected]@yahoo.com>
Subject: Re: Fw: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: [protected]@lge.com
Date: Friday, 27 May, 2011, 2:42 PM

i never seen such a irresponsible company in my life.

--- On Thu, 26/5/11, madan singh <[protected]@yahoo.com> wrote:


From: madan singh <[protected]@yahoo.com>
Subject: Fw: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: [protected]@lge.com
Date: Thursday, 26 May, 2011, 4:35 PM

Status??????????????????????????????????????????????????????????????????????

--- On Thu, 26/5/11, madan singh <[protected]@yahoo.com> wrote:


From: madan singh <[protected]@yahoo.com>
Subject: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: "LG Service" <[protected]@lge.com>
Date: Thursday, 26 May, 2011, 3:45 PM

VERY VERY URGENT

Dear Madhuri,
regret to inform you that inspite of my various mails/telecommunications no one come from lg to resolve the problem after 15 days.

could you explain me reason of delay by return mail. is it a way of dealing with customers.

Now i have no option to approach to consumer form against lg. this is for your kind information and records.

rgds

madan singh
H.No. 44-45, B -Block, Gali No. 3, Indraprasha Colony, Part II
Near Radha Krishna Mandir
Burari
Delhi-110084 ( India )
Cell No. [protected]


--- On Wed, 11/5/11, LG Service <[protected]@lge.com> wrote:


From: LG Service <[protected]@lge.com>
Subject: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: "madan singh" <[protected]@yahoo.com>
Date: Wednesday, 11 May, 2011, 1:34 PM

Dear Customer,



We have forwarded your issue to concerned Area Service Manager so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Area Service Manger Mr. Anuj Gupta on his mobile number [protected].



Thanking you and reassuring you of our best services always.



Thanks & Regards

Madhuri Vishwas

Customer Service Dept.

LGEIL- Head Office

Greater Noida(UP)



From: madan singh [mailto:[protected]@yahoo.com]
Sent: Wednesday, May 11, 2011 11:51 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]



status??????????????????????????????????????????????????

--- On Tue, 10/5/11, LG Service <[protected]@lge.com> wrote:


From: LG Service <[protected]@lge.com>
Subject: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: "madan singh" <[protected]@yahoo.com>
Date: Tuesday, 10 May, 2011, 3:13 PM



Dear Customer,



We are sorry to learn about your dissatisfaction



We have forwarded your issue to concerned Customer Relationship officer so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Customer Relationship officer Ms. Shobha Pandey her mobile number [protected].



Thanking you and reassuring you of our best services always.



Thanks & Regards

Madhuri Vishwas

Customer Service Dept.

LGEIL- Head Office

Greater Noida(UP)



From: madan singh [mailto:[protected]@yahoo.com]
Sent: Tuesday, May 10, 2011 1:04 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]



VERY VERY URGENT



Chairman office attn to Mr. B. Vijay kumar ( C.M.D.)

--- On Tue, 10/5/11, madan singh <[protected]@yahoo.com> wrote:


From: madan singh <[protected]@yahoo.com>
Subject: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: "LG Service" <[protected]@lge.com>
Date: Tuesday, 10 May, 2011, 12:48 PM

VERY VERY URGENT



Dear Mr. Ganesh,



Today two employee of lg ( 1) Mr. Monty Tyagi (2) Mr. Manish visited to my home and demanded Rs. 331.00 as service charges. as i had already explained in my complaint that two free service of my lg air conditioner are still pending. every time when we complaint for service they asked us to pay charges. On phone Mr. Mohit Rathi ( Superviser ) confirmed that no service will be executed without money. I have taken in writing from the both of employees.



I had very bad experience with lg and their customer support deptt. Please give me in writing why lg denying to provide free service as committed on papers or at the time of buying of air conditioner by return mail.



I again requested to lg to resume my 2 free services as soon as possible, otherwise we have no option to file complaint in consumer court.



Any loss and damage caused due to lg negligence, lg would be responsible for that.





Best regards



Madan singh

[protected]



c.c to Mr. B. Vijay Kumar ( Chairman cum Managing Director )

Mr. P. Balasubramanian ( Director ) Through fax






--- On Tue, 10/5/11, LG Service <[protected]@lge.com> wrote:


From: LG Service <[protected]@lge.com>
Subject: RE: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: "madan singh" <[protected]@yahoo.com>
Date: Tuesday, 10 May, 2011, 9:57 AM

Dear Customer,



We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.



To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.



Thanking you and reassuring you of our best services always.





Regards

Ganesh

LG Corporate Office

Greater Noida-UP

cid:image003.[protected]@01CBCF85.CC51E430



From: madan singh [mailto:[protected]@yahoo.com]
Sent: Monday, May 09, 2011 4:50 PM
To: [protected]@lgindia.com
Subject: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]



VERY VERY URGENT

--- On Mon, 9/5/11, madan singh <[protected]@yahoo.com> wrote:


From: madan singh <[protected]@yahoo.com>
Subject: Re:Complaint against lg customer services. IInd and 3rd free services denied by lg insted of my various tepepnonic discussion. Complain Registration from www.LGINDIA.com - [protected]
To: [protected]@lgindia.com
Date: Monday, 9 May, 2011, 4:24 PM

Dear sir,



Inspite of my various remainders to lg regarding the IInd and 3rd free service of my lg air condationer still i following this matter from last one year. no one come from lg and every time the concerned person saying we are sending the engineers to your home but till today no one come from your origanisation.



if any mishapping/incident happened lg would be responsible for that.



i once again request to lg to execute my ramaining free services as soon as possible.



your immediate action would be highly appreciated.



Best regards



Madan singh

H.No. 44-45, B- Block, Street No. 3.

Indraprashta colony, Part II

Burari, Delhi 110084

Cell No. [protected]



--- On Wed, 30/6/10, [protected]@lgindia.com <[protected]@lgindia.com> wrote:


From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: Complain Registration from www.LGINDIA.com - [protected]
To: [protected]@yahoo.com
Date: Wednesday, 30 June, 2010, 12:46 PM


Dear Customer,


Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.


Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)





Complaint No


[protected]

Name


madan singh

Email id


[protected]@yahoo.com

Address 1


H. No. 43-44, B- Block, Gali No.3, Indraprasha colony, Part -II , Burari, Delhi-110084

Address 2


H. No.44-45, B- Block, Street No. 3, I.P Colony, Part -II, Burari, Delhi-110084

Address 3


same as above

Landmark


Near Shiv mandir, shanti niketan public school

State


Delhi

City


New Delhi

Pin Code


110084

Std Code


84

Phone No


[protected]

Mobile Number


[protected]

Product


Room AC

Subcategory


Window AC

Appointment Date


28/06/2010

Type of query


Service Issues

Remarks


I called to your esteed organisation for service of my air conditioner, on your call centre no.[protected]. a person come and denied to for service as bill of our airconditioner were lost, i show him a police ncr but he refund to service the airconditioner and asked us to pay for them. for your kind information this is first service of our lg ac. now i personally request to you to send the person and get in serviced free of cost because this is the first service and in your terms and conditon three services is free for customer, otherwise i have no option to file suit/complaint against you in consumer form/court. this is the iind remainder to you.

i am fedup with lg

after switching on the machine, there is ice or snow formation on the fins. if i increase the temperature, it disappears. but there is no cooling. pl.give me a solution

LG — No product and charged me

Greetings!

I had bought a LED 47 Inch in January. I had requested for the TV to be delivered a little later as my house was under construction. When I later requested for the TV, I was told that they do not have that TV, as they gave it away to some other customer and cannot give it. I have paid a down payment of around Rs. 30000 and paid 3 installament and 4 installment is due. The total cost I paid for the TV was around Rs 77000 and was suppose to get a free gift of blue ray DVD player. Even after paying huge amount and still dont have TV. Even after 6 months of booking the TV and paying huge amount, I dont have the product with me.
I was promised I would be getting a TV the next day so I bought a refrigerator as well. I was given this refrigerator with lot of problems the next day.
Having said that, they asked me to buy a TV at higher rate instead of the TV that I booked.

This is highly unethical and unacceptable and making customers losing trust in the BRAND. How can LG just give away one customer's product to some one else and say, cannot give as we dont have...
Please do the needful of providing me the product I booked and reduce my hardship that I am going through to get my product.

I am completely unhappy about this kind of service provided.
Warm Regards,
Prashant

My compalint is RNA[protected].No response to the company.The company services facilites are very very poor and unresponsibility