LG Electronics — Complaint not addressed for more than a week

Address:

Pune, Maharashtra

My LG Microwave Oven is out of service for 1 full week. I have registered following complain , 1 week ago, however it is still not addressed .

Status Progress
Receipt No RNA[protected] Received Date 02/09/2013
Reservation Date 03/09/2013 Service type IN HOME Service

Our font panel is not working, and motor is not rotating. The front panel will need replacement.

The visiting engineer , charged us for his visit, however he is yet to repair/replace the panel and motor .
This puts up very bad light for LG brand . I specifically purchased LG for its best after sale service, however I am very disappointed with the quality of service offered.Please provide as much information as possible...