[Resolved]  LG Electronics India — pf

LG — shabby service

i had purchased a LG front-loading washing machine model no.wd-8001c1, serial no.0005tw-003510 on[protected] in mumbai from an authorised dealer. it was in perfect working condition. meanwhile we shifted to bhatkal- karnataka in 2003. the machine was working fine till 2006. then all of sudden, it was not working. after innumerable calls to service centre in udupi, a service personnel came and informed us that drum groove has been damaged which has to be repaired. we agreed to get it repaired at our own cost. after this, there was no news from the guy, who just vanished. our calls were not recieved or just neglected. this followed for around 18 months when ultimately we had to give a complaint in the customer care centre, who promised of action within 24 hours(complaint no-s8-c[protected] the service personnel who did visit to check the machine informed us that the required spare part is not available in india and that it has to be procured from korea. we agreed to pay the cost for that too and requested him to get the spare part and have it repaired. after yet numerous calls to the service centre, they claim that we had to check before puchasing the product whether the spares are available in india or not, and that it was our mistake and they will not be able to procure the spare part from korea and adviced us to sell it off. we went to lg dealer in our town who says that the machine will fetch only rupees 800! what an offer! we beg to differ, but we were not informed of any such would-be problems if we purchased that particular machine. how are we supposed to know which machines are produced in india and which are not? we would like to know whether its the death of our machine or still something can be done to revive it?

Reminder - 3
Dear sir,
Inspite of lots of reminders and communication no action has been taken date. I am very much surprised that a in a big multinational company LG there is no one to look into the matter as already two months have passed till date no one from top to bottom is taking interest to solve the problem of a customar. If you are unable to replace the product then you directly say no. Then i can go for other options.This is my last reminder please take it seriouly. As i am exhausted by making many calls and sending lots of mails to concerned brach office and head office.

--
M.K.Sharma

Earlier reminders
Reminder- 1
Complaint No[protected]
Name MUNISH SHARMA
Email id [protected]@gmail.com
Address 1 MUNISH SHARMA JAWAHAR NAVODAYA VIDYALAYA PEKHUBELA P.O. JANKAUR DIST. UNA H.P.
Address 2 -----
Address 3 -----
Landmark -----
State Himachal Pradesh
City Una
Pin Code 174303
Std Code -----
Phone No [protected]
Mobile Number [protected]
Product Monitor
Subcategory LCD
Appointment Date 22/09/2008
Type of query Parts or Spares
Remarks Reminder of complaint no. Complaint No[protected] Name MUNISH SHARMA Email id [protected]@gmail.com Address 1 JAWAHAR NAVODAYA VIDYALAYA PEKHUBELA P.O. JANKAUR DIST. UNA H.P. Address 2 ----- Address 3 ----- Landmark ----- State Himachal Pradesh City Una Pin Code 174303 Std Code ----- Phone No [protected] Mobile Number [protected] Product Monitor Subcategory LCD Appointment Date 22/09/2008 Type of query Complaint Remarks sir, i purchased LG 19" TFT Monitor from COST TO COST Nehru Place New Delhi in the month of Aug, 2008. Within a short period a problem occured regarding screen. I had contact with nearby Service centre UNA (Himachal Pradesh). They rendered their services well in time and they taken TFT Monitor by saying that there is a major problem in it and they send it to Chandigarh for repair. After getting repair they found that again there is a problem and it should be replaced. They told that they will replace it within a week. But so for no result regarding replacement and no body responded properly and positively. This made me to rit a file against your company. Before going for it i think better to make a mail to you reegarding the problem and and the response of your people. It is my humble request to you that look into the matter and take necessary steps to hand over new piece of 19"LG TFT Monitor within a week or else i determined and decide to file a case against your company as per law.

Reminder 2nd

Dear sir, Inspite of given complaint to you no progress has been taken place regarding my problem. It is embarrassed to say no one is properly responded from chandigarh office. Chandigarh peoples says that there is no piece of 19" TFT available at any of their store and it will not be provided without giving proper reason. I have lost faith on your company as no action has been taken till date from Head Office.Hence I request you once again kindly look into the mater and make it replace LG 19" TFT immediately.

I had bought Split AC from Dass (Kothrud) in Feb 2008
As per the manual there are free servicing done from LG
Till date[protected]nobody had come and serviced the AC
I had contacted LG and Dass and they have given me the request id W8CC2301685
One person called me up and said that the service person will be coming on 25 Dec and will do the needful
But the person didn't turned up
Today[protected] I called up the LG Customer service at Pune on 66030100 and asked about the pending service
I was given one mobile number of Mr. Atul ([protected]) and was asked to contact him.
I called him up and there was no response from his end. he is not picking up the phone

As per the above scenario there are queries from my side
1. Whether LG maintains any data of the services to be done?
2. There is no central agency which can answer the call of the customer.
3. The customer has to dial up the service person and run pillar to post for the service which LG has to give as per the commitment
4. What about the free services which I am entitled in the first year, as the year will be completed in Feb 2009?
5. What will be the course of action if there is problem after 1 year which may be due to lack of servicing not done during the first year?

This kind of approach has a negative impact on the name of such a reputed organization like LG...which states that Life's Good with LG
but mine has become worse.

The LG brand comprises four basic elements: values, Innovation, PEOPLE, and PASSION.!!!
" Life's Good" represents LG's determination to provide delightfully smart products that will make your life good.!!!

IS THIS THE COMMITMENT OF lg TOWARDS CUSTOMERS?????

Please look into the matter at the earliest and do the needful or else I will have to go to Consumer forum

Regards,

Kishore Lokhande
Pune
Maharashtra
India
Mobile- [protected]

very bad service by l.g. service center of pc in Shakarpur, Delhi

very bad service from lg shoppe at-COMFORT SHOPPE, 205, NEEL KAMAL COMPLEX, ZONE-1, M.P.NAGAR BHOPAL, i bought an AC Model no. LWA-5 EW. He promised to give all the services {including fitting} he will give in 16500, but now he is asking for the extra charges, my bill no. is 7461, This is my very bad experience,

we all need that the service center of mobile phones cdma+gsm . there is no any service center of lg in una hp
2 years ago in main bazaar una hp the service center held there then every thing is all right. but problem is there in dis time.
LG can't taking any saliution

LG personal computer — substandard products

Lg pc are third class product.they selling thier junk in india. i purchased a computer 18 months earlier during these this period of 18 months i got my computer repaired for 28 times .i have all complaint numbers. even on the last day of warranty my computer was with the company for repairing, and their didnot worked for more than 9 days . this is my life 2nd worst experience with lg. i only want to never trust these korean or chinese blood easily they will always betray.

Betrayal is not limited to Chinese / Korean blood. This behavior can be traced back very origins humanbeings irrespective of their locality.

Sir,
I have made a complaint about a Lg washing machine fully automatic vide complaint no. N[protected] dt. 22/06/09 regarding non-functioning of timer.
The authorized representative of service center informed about the change of motor and promised to come again with the motor and related parts.

It is regretted to mention that none has reported for rectifying the complaint till date despite daily reminders on the BPO [protected]. I was feeling proud o[censored]sing the Lg products but the behavior of service centers is not up to the mark and they're forcing me to think otherwise against the Lg electronics.

I, therefore, request let the matter replaced before the CMD of Lg electronics so that corrective manners be taken at the appropriate level for directions to the concerned authorized service center for taking immediate remedial action.

with regards
Satish Chandra
Joint Secretary, to the govt of india
5-D, MIG Flats, Shivam Enclave
Jhilmil, Delhi - 110032
tel. no. :[protected]
Mobile :-[protected]

During my ten years stay in USA, LG WAS my last choice. Although, LG products were cheaper, but inferior quality. After coming back to India, although several people warned me that i must not try to buy LG products as they are not only inferior, their service is even worst. I do not know when the INDIAN CCOUNTERPART -CEO INDIA WILL WAKE UP. LAST TEN DAYS I AM CALLING TO GET MY WASHING MACHINE REPARED -THEY WILL REPEAT THAT SOME NE WILL COME-I DO NOT KNOW WHEN THAT DAY WILL COME.
IN MY OPINION THESE COMPANIES WIL LEARN ONLY WHEN WE INDIAN DECIDE NOT TO BUY THESE INFERIOR ITEMS. I WILL LIKE TO MENTION THAT THAT I OUGHT AN AC FROM THE COMPANY AND INJ A FEW YEARS I HAD TO CHANGE COMPRESSOR COSTING SEVERAL THOUSANDS-WHILE OTHER MAKES WORKING FOR LAST EIGHTEEN YEARS

I had purchased LG micro-oven cooking machine one year ago. After six months of its working its heating system has become non working. It was got repaired in Bhilai LG servicing centre in fifteen days.
Now it's Start switch membrane has become in operative. I gave my micro-oven to the LG servicing centre of bhilai (Chattisgarh) atleast seven days ago.They have told that the membrane is not available in Bhilai so we are expecting it from RAIPUR which is hardly 30 KM from bhilai.My request ID is W9S 71403733.the LG servicing cetre is not sure that when they will be able to deliver my microoven after got it repaired.may be after one week or may be another one week after it.

My Mobile no. is [protected]. I have very good image of the copany. I wish that it should not vanish.

i totally agree wid mr.yogendra singh i bot a lg projection tv for rs.85000 some part got defective in january and lg people say they cannot repair the part as its unavailable .my tv has been lying in lg workshop for the last 8 months in lucknow which has led me to drag them in consumer forum .we indians should really boycott these inferior and cheap electronics their service is soooooo pathetic

MY MOBILE NUMBER IS [protected]

LG Electronics — LG windows ac complaint for last 26 days

I have own a windows ac of your esteemed brand for last 3.5 years. The AC was working fine, (time to time some problems occur) but for about last 25 days the ac has created lots of problem . I have made around six complaints ( one complaint and other are recomplaint) started from 18/07/09. And last complaint I have made today (13/08/09) .But as one problem solved, other problem occured. I do not know that how the service engineers work in LG Service. They repair the AC, make sure that now AC will work fine and again after one day or two some new problem or old problem arise.Are engineers in LG Service not capable to repair the AC properly? If yes then LG needs to say something or to do something against these engineers because these activities leaves a bad impression on LG name.
The details about the complaints made by me are given below:
Sr. No. Complaint No. Date of Complaint Problem Resolved on
1. N9C[protected]/07/09 Very high Sound when AC is switch on 27/07/09 (So many days to solve the problem, Compressor has changed)
2. N9C[protected]/07/09 Compressor was tripping very quickly 29/07/09 (But there was sound problem, and engineers told that this is not due
and temp shown was not changed to the AC)
3. N9C[protected]/07/09 Sound Problem ( Mentioned earlier) but not resolved properly same statement again
4. N9C[protected]/08/09 Sound Problem (Mentioned earlier) I told them that thereis vibration problem in AC but
they said that everything right and it will be ok by tighting the windows
5. C[protected] 09/08/09 Sound Problem (Mentioned earlier) I told them that thereis vibration problem in AC but
they said that everything right and it will be ok by tighting the windows

6. Not getting yet[protected]/08/09 AC is not cooling from yesterday(12/08/09) The AC is not cooling and compressor is not
working properly .

So the last complaint i have made to the customer care (it's again a recomplaint) is on 13/08/09 and the no of total days in problem are 26. days.So you understand the behaviour of your service staff and also understand the problem that I am facing for last 25 days.It also required to come into your noticethat the summer season is going on and it is not easy to leave without AC for even one day. But the service staff does not respond properly about the time and date of AC repair and keep AC with them ( in service center) for 5/6 days.
So it is my request to resolve my problem within two days so that I can use my AC as soon as possible.

GAURAV KANSAL

I fully agree with the various views expressed in this forum. LG is maintaining agolden silence and unfortunately there appears to be no follow up from your side. The whole thing appears to be an exesise in futility. These foreign companies are here to make money at the cost of innocent consumers and the Govt and other controlling authorities are watching helplessly. Afterall these are the days of globalisation and the sufferers are the helpless cosumers. Why run a site where you do nothing to help the consumers.

Dear sir,
I ha purchased one LG Monitor with my computer but found defect with in the warranty period, we called our local service centre, But it is funny that as per your record the defected monitor is with your office but still it is with me since 15 days, means your service personality regularly coming out from your service centre with job card but they ware going here and there for their personal job.
I think you will take the perfect action to repair/replace my said monitor.
Complain No.N9C90910975 at barrackpur, West Bengal Phone No.[protected]

Copy to Anandabazar Patrika for publication the fact.
District Judge, Consumer Forum, Barasat for kind information

My colure Tv not warking properly

I am facing the same issue. the drum shaft has broken and the onsite LG engineer says that the spares are not available. Let me know if someone knows where to procure this from or if he can get this from older scrap machines.

Contact :- anil.[protected]@gmail.com

LG Electronics — PF amount not setteled

Dear Sir
MY complaint no CEPFO/E/2009/09260 is till unanswered.

My PF for Rs 18990 from ITC ltd to LG electronics has still not been transferred from my PF no DL/19501/8847.

The dept has only transferred the LG amt to my new Vodafone PF account without the old amt transferred from ITC ltd.

This issue is pending since 6 years now.

Regards
Srinivas Ayyagari
[protected]

LG Electronics India — TV Repair

Hi,

Complaint Number C[protected]
Customer Name HK Suri

I am (daughter of Mr HK Suri) writing this email with lot of frustration after recieving a poor customer experience from your service centers.
I called your call center on ph#39010909 and [protected] on 23rd Sep and logged a complaint regarding my television not working properly. The representative who answered the phone promoised that I will be recieving a call within 2 hours from the engineer and he will be visiting my place in 24 hours. I waited however nobody called and visited and placed. I called called back on 24th Sep around 2 pm and spoke to a different representative to express my dissatisfaction. The rep promised me the same thing and I waited for another 24 hours however no phone call and no visit from your engineer. I called back today (25 Sep) to follow up on my complaint and I still get to hear the same story. Today i requested to speak to a manager and the rep disconnected on me and called back again and Spoke to Dominic (Supervisor) but he was no no help as well. Your representatives gave me a runaround giving me different phone numbers to reach. They gave me[protected] to speak to the service center directly where nobody answers the phone. And your other rep gave me the number for Mr. Sunil Raina ([protected]), who said that I have to speak to Customer Services and he cant help me as well.

Its been an extremely dissapointing experience with you guys. Your product has given us less pain than your representatives and their fake promises. I can go out in the market and get my TV repaired however its the brand name with whom I wanted to stick with.
I feel its the responsibility of LG to take care of its customers even after the product is sold to them.
I have spent lot of money on phone calls and lot of my energy talking to your people who dont even understand the customer's situation and read the same script given to all of them. I would like LG to fix my TV and reimburse me for all the pain I have gone through.


Your help will be appreciated.

Payal Suri