[Resolved]  LG Electronics — New LG TV Malfunctioning

Address:

Thane, Maharashtra

Hi there,

I purchased a NEW LG TV from Snehanjali Kalyan West on 01-Aug-2010. It was delivered at my residence on 02-Aug-10. The TV was having some colour problems. We felt that it might be due to some colour adjustments. We did some colour adjustments and it was still giving some problems. On 04-Aug-2010, we noticed another problem. At ad hoc frequencies the TV was automatically shutting off and restarting in around 5 seconds. We complained to LG Customer Care and an engineer visited our residence. He did something and as I was personally not available he told my parents that TV is working fine. The Complaint ticket was closed by them.

I logged another complaint with them as the problem became more severe on 10-Aug-10. The TV screen on all sides became extremely BLUR. An engineer came at our residence and confirmed that the TV is malfunctioning and a part needs to be replaced. We were astonished on this as a TV which is less than a week old is malfunctioning and a part needs to be changed. We requested for a replacement and he said it is not possible at his end. He went back and closed the ticket.

We logged another complaint and also escalated the matter to some Manager of LG Thane region. He said an engineer would visit and this time the engineer said that probably the Picture Tube needs to be replaced. We were wondering, what on EARTH is this happening. A new TV and the Picture Tube to be replaced.

We simply said that no part replacement is acceptable to us. We need a complete replacement of the set.

The Regional Manager said that this is not possible at his end, as there is a process of approval from HO for this.

I am wondering how the TVs are being despatched without doing the BASIC QUALITY TESTS of ensuring the bloody Picture Tube is atleast working fine!!!

I am not sure what the fate of our TV would be.

Just thought of informing all about the problem that we are facing.

Here are the TV details -
LG Model 29FG2FG5TG
Pet Name - Flatron Majestic 200
Product - 73cm CTV

Complaint Numbers -
1. Registered thru Snehanjali - Complaint number is not known to me
2. C[protected]
3. C[protected]

Regards
Poor LG TV Consumer