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i am satish. purchased washing machine front load on august 2010 .got problem not working . i raise complaint to customer care with complaint no RNA[protected] .Service manager checked the machine .Advice me to change some parts in washing machine
Washing machine shifted to lg service center .two days after call back from service center .Your washing machine spare parts not available . now i asking you people with in 5 years spare parts not available .And i complaint to customer care about this .Your executive replied me our lg products spare parts will not available after 5 years . We cant do any thing. then i am asking how you gave 10 years warranty to moter .
SATISH
[protected]
Washing machine shifted to lg service center .two days after call back from service center .Your washing machine spare parts not available . now i asking you people with in 5 years spare parts not available .And i complaint to customer care about this .Your executive replied me our lg products spare parts will not available after 5 years . We cant do any thing. then i am asking how you gave 10 years warranty to moter .
SATISH
[protected]
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With regards to my LCD model 37lh50yr bought in 2010, which is not under warranty.
The LCD's panel got damaged and I was seeking for help from LG to repair it with willingness to pay for service and part.
Now LG says the parts are not available and i have to throw the TV. The TV cost 55000 and now because they
dont keep stop in India Branch I have to buy new one.
What kind of business is this where once SOLD such expensive device the company does not care about providing
services or parts if device is damaged. Is it all about selling and if so, should not the company inform or give a disclaimer that part will not be available after so-so many years. We will be aware and not buy such product at such high price. It seems it is all about selling. Now even if i want to pay and repair there are no part.
How can this be put forward to the company so that consumers are aware in future.
Regards, Anand Bangalore