[Resolved]  LG Electronics — Shoddy After Sales Support

Address:

West Delhi, Delhi

I purchased LG AC 1.5 Ton LWA19F2RDE5. Gas leaks from this AC every year. Worried about this, I took a prepaid AMC for this after the warranty was over. Following will tell you about there service standard.

- 27th May Morning - I lodged a complaint that my AC is not cooling.
-27th May 1500hrs - I received request number RNA[protected].
-29th May 1600hrs - An engineer calls me up and tells me that he will come on 30th. I insist that the requirement is urgent so he comes on 29th evening and says that AC will need to be taken to the workshop. Despite being in AMC, transportation charges are taken from me in advance. Upon asking if these shouldn't be paid after repair, I am told, this is company policy. If I don't pay transportation charges in advance, AC won't be repaired. So I pay up.
-30th May - Nothing happens. Nobody picks up the AC. Nobody calls for when it would be pickedup.
-31st May 1700hrs - I am told that AC will be picked up next day. Can't be picked up today because it is already 5PM. I am promised that it will be delivered back repaired within 01 day of pickup.
-01 Jun 1200hrs - AC is picked up. On the pick up challan is written very very urgent.
-04 Jun 1200 hrs - AC has not yet come back after filling up the gas. I call up maintenance center and they say they will call me back after finding out the details or I should call after 01 hour. I call up again after one hour and I am told to call after lunch.

I have already spend hours of my time and money in calling up the maintenance workshop and the engineer who visited.

Any time you call up customer care you feel they don't care. For everything there answer is, we will contact you in 48 hours.

So in this Delhi Heat with temperature of 45 degree plus, I am without an AC for 09th day today.

I made a mistake of buying an LG product. I won't repeat this mistake. I hope this review helps potential customers in realizing that LG after sales service is of no use at all.

Summary - STAY AWAY FROM LG. STAY AWAY FROM LG.