Sir
I have purchased an LG Window Air Conditioner (Model: LWA18GIASI) in June, 2007. This year the cooling of said AC was not satisfactory. In this regard I made a service request to LG Customer Care No.[protected] on 27/05/2011 and Reference No. was RNA[protected]. The LG Service Centre has send their Service Engineer Mr. Danish on 29/05/2011 at my place to find the problem with the AC. Mr. Danish inspected the AC and suggested that the product will have to send to their service centre for further check-up and repair. He charged me Rs. 580/- vide Receipt No. 3618 dt. 29/05/2011. On 01/06/2011 a trolley man deputed by service centre came at my place and picked-up AC and dropped at LG Authorised Service Centre (Reliable Customer Services), B-12228, Indira Nagar, Lucknow(U.P.). Now twenty days have been passed away and the LG Service Centre is not replying me appropriately that what is the actual problem with my AC. Company is neither repairing my AC nor returning it to me as it is so that I can get it repair from some other Service Centre. I called up so many times to its officials Ms. Hemlata ([protected]), Mr Javed (Technician)-[protected], Mr. U. D. Dwivedi ([protected]) and Mr. Abid Khan (RM) ([protected]) in this regard but of no use. Now I believe that LG Service Centre have some mischievous interest not willing to repair and return my AC. Due to the aforesaid reason I am suffering from mental stress as well as physical suffering as it has been too hot for last twenty days here in Lucknow and during this period the AC was utmost required.
Now I request the competent authority to get my AC back as soon as possible with a reasonable penalty impose on the company for mental and physical suffering of the customer.
Regards
Deepak Kumar Singh
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