[Resolved]  LG India / Double Door Refrigerator Model 408ytqg4 / 2010 — Damaged Refrigerator Door on Delivery

Address:

Mysore, Karnataka

M/S Mahaveer Distributors ([protected],[protected]), No.939, Basement, Kishan Complex, Behind Hotel Dasaprakash, KT Street Cross, Mysore - 570001 (Dealers in LG India / Double Door Refrigerator) has delivered a Damaged Double Door Refrigerator Model GL408YSQG4/2010 (Dent in the Door) on 3rd September 2010 at 10.30 PM at night to the residence of Mr.Denis D'souza, 27, 1st Stage, 3rd Cross, Gokulam, Mysore - 570002.

The said defect was identified by Mr.Denis D'souza in the morning on 4th September 2010 and was immediately reported to M/S Mahaveer Distributors. A representative of M/S Mahaveer Distributors promised to have the entire refrigerator replaced in 15 days time.

On no response being received from M/S Mahaveer Distributors reminders were given and ultimately the first complaint regarding the defective refrigerator was given to the Call Center of LG India on 28th September 2010 (C[protected]). Further there was no response by LG and another complaint (C10A3028922) was lodged for replacement of the entire Double Door Refrigerator Model GL408YSQG4/2010 with Call Center Executive Ms.Amrita on 30th October 2010. This was also unattended and finally a last complaint (C10B0234087) was registered for replacement of the entire Double Door Refrigerator Model GL408YSQG4/2010 with Call Center Executive Ms.Nidhi on 2nd November 2010.

Mr.Manoharan - [protected] (Service Unit Head of Mysore LG Division) sent the Engineer Mr.Pasha to the residence of Mr.Denis D'souza, 27, 1st Stage, 3rd Cross, Gokulam, Mysore - 570002. Post inspection, Mr.Pasha and Mr.Manoharan mentioned that we would be eligible only for a Door replacement and not replacement of the entire Double Door Refrigerator. This has shattered our minds w.r.t the service standards of LG India.

Hence we urge you to get us justice by replacement of the entire Double Door Refrigerator.

Regards,
Mr.Denis D'Souza
[protected]
[protected]

Attachement: Purchase Bill of Double Door Refrigerator