[Resolved] LG India — Grievance against make and service of LG products << AC/Refrigerator >> | |||
Hi There, I want replacement of 2 AC and 1 refrigerator as neither your product come up to the commitment nor the services provided by you. We have bought each and every home appliance from LG like Refrigerator, AC, LED TV, Microwave and washing machine. We use to trust on LG product and services and after completion of Warranty period We had paid money for AMC of AC and Refrigerator. But the services which we are getting from LG is not up to the mark and we are running behind your call center agents to get the service done. AMC done in the name of ALKA JAIN. Address : A-255 Sector 31, Noida Contact person : Alka Jain Mobile No : [protected] Issue : 1 Dated 21st March 2011 Product : AC Window Model No : 706NLYX001530 AMC No : KH4792 AMC Date : 3rd Feb 2011 We had registered 1 complaint to check our Window AC on 21st March 2011 as it was not working. Your engineer visited to our place and said that he will again visit our place to get it repair but he never turned up there. My AC is still not working. Now when we are calling on call centre number they say that that complaint has been closed and when we ask reason for closing without any resolution some time they say it has got closed due to technical issue, Some time they say due to compressor issue we have closed your complaint and some time say we don’t find your AMC number. Till Date my AC is not working. Issue : 2 Dated 2nd May 2011 This is about another AC. Complaint no RNA[protected] AMC details 4791 AMC Done on 3-Feb-11 Visit date 5-Feb We had registered 1 more complaint on 2nd may and your service engineer visited on 5th may and checked the AC and said that there is some problem related to Gas also said that he will revisit our place to get it repair but till date no one has visited. Issue : 3 Complaint No RNA[protected] Date 27th April No one has come to resolve the issue till date, Are you guys are serious to give the service???? If you will not arrange the visit to resolve the issue will go to consumer forum. Regards Ratnesh Barsaiyan [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
LG Electronics India Pvt. Ltd., — AMC call not turned up
Sir,I took AMC for refrigerator Model: GL-241Nm4 on 2nd October 2008 and so far only one time AMC call was attended by technician, after following up with customer care contineously.
As per AMC, once in quarter AMC all should be attended.
Poor service by LG. So pls. take necessary action aganist LG and kindly do the needful.
Rama Kuma.C,
[protected] (M).
Dated : 1.8.2011
The C.E.O.,
L.G. Electronics India Pvt. Ltd.,
Plot No. 51, Surajpur Kasna Road,
Greater Noida – 201306 (UP)
Sub: Complaint against service providing by L.G. under AMC
Sir,
With due respect, I beg to state that I had purchased an Air Conditioner (Window) 1.5 ton of L.G. Model No.LWA5FWZDF1 on 17.5.2009 from Malik Electronic, 391, Zakir Nagar, New Delhi – 110025.
I gave three year A.M.C. to L.G. India on 14.5.2011 against the advance payment of Rs.3840/- on 27.7.2011 at 10.00 a.m. I made a complaint at L.G. Customer Service No.[protected] that there was low Cooling in A.C. On my request No. is[protected] on the same day on 12.30 p.m. a mechanic visited and he told me that there was some gas leakage problem in A.C. and that it required repair in the workshop. I waited on 27 and 28 but no one turned to pick up the A.C. on 29.7.2011, I called customer service number and explained the situation. The Executive kindly gave me the mobile number of Ms. Anju [protected] for further enquiry. I called and told the situation to her. She talked through conference to Mr. Rohit. He promised Ms. Anju as well as me that A.C. will be picked up on 30th at 11.30 a.m. and 101% will be okeyed on 31st July and will be sent to my residence. He gave me his mobile No.[protected]. When nobody came at 1.30 p.m. on on 30th July to pick up the A.C. he said the man will reach shortly, don’t worry your A.C. will be okeyed by 31st.
On 31st July at 3.30 p.m. I called on the number of Mr. Rohit. Someone picked up the phone and after enquiring my name and address he said at 5.30 or 6.00 the man will be at your residence. At 8.00 p.m. on July 31st I called on the number of Mr. Rohit, he did not pick up my phone. I made the calls 39 times between 8.30 to 10.30 p.m. but he did not pick up a single time then I called Ms. Anju but her mobile was switched off. I sent a message to her but invain.
Sir, I want to know my fault or crime for which I am being harassed or punished. To give the AMC is not comfort but a crime. To see this attitude of your establishment how you expect me to suggest for L.G.’s product to others.
This is not unfortunate but pathetic that gas filling takes six days in L.G. Workshop while in open market only six hours. How shame your organization.
For your kind information, the A.C. has been delivered at 1.00 p.m. on 1st August, 2011.
Hope action will be taken against the guilty.
Yours sincerely,
(Raghibuddin)
631, Ist Flooor,
Gali No. 12, Zakir Nagar,
New Delhi – 110025.
Phone No.[protected]
[protected]
E-Mail : [protected]@yahoo.co.in
The C.E.O.,
L.G. Electronics India Pvt. Ltd.,
Plot No. 51, Surajpur Kasna Road,
Greater Noida – 201306 (UP)
Sub: Complaint against service providing by L.G. under AMC
Sir,
With due respect, I beg to state that I had purchased an Air Conditioner (Window) 1.5 ton of L.G. Model No.LWA5FWZDF1 on 17.5.2009 from Malik Electronic, 391, Zakir Nagar, New Delhi – 110025.
I gave three year A.M.C. to L.G. India on 14.5.2011 against the advance payment of Rs.3840/- on 27.7.2011 at 10.00 a.m. I made a complaint at L.G. Customer Service No.[protected] that there was low Cooling in A.C. On my request No. is[protected] on the same day on 12.30 p.m. a mechanic visited and he told me that there was some gas leakage problem in A.C. and that it required repair in the workshop. I waited on 27 and 28 but no one turned to pick up the A.C. on 29.7.2011, I called customer service number and explained the situation. The Executive kindly gave me the mobile number of Ms. Anju [protected] for further enquiry. I called and told the situation to her. She talked through conference to Mr. Rohit. He promised Ms. Anju as well as me that A.C. will be picked up on 30th at 11.30 a.m. and 101% will be okeyed on 31st July and will be sent to my residence. He gave me his mobile No.[protected]. When nobody came at 1.30 p.m. on on 30th July to pick up the A.C. he said the man will reach shortly, don’t worry your A.C. will be okeyed by 31st.
On 31st July at 3.30 p.m. I called on the number of Mr. Rohit. Someone picked up the phone and after enquiring my name and address he said at 5.30 or 6.00 the man will be at your residence. At 8.00 p.m. on July 31st I called on the number of Mr. Rohit, he did not pick up my phone. I made the calls 39 times between 8.30 to 10.30 p.m. but he did not pick up a single time then I called Ms. Anju but her mobile was switched off. I sent a message to her but invain.
Sir, I want to know my fault or crime for which I am being harassed or punished. To give the AMC is not comfort but a crime. To see this attitude of your establishment how you expect me to suggest for L.G.’s product to others.
This is not unfortunate but pathetic that gas filling takes six days in L.G. Workshop while in open market only six hours. How shame your organization.
For your kind information, the A.C. has been delivered at 1.00 p.m. on 1st August, 2011.
Hope action will be taken against the guilty.
Yours sincerely,
(Raghibuddin)
631, Ist Flooor,
Gali No. 12, Zakir Nagar,
New Delhi – 110025.
Phone No.[protected]
[protected]
E-Mail : [protected]@yahoo.co.in
2 year AMC Service Contract for 1 Ton Split AC at A-201, Shiv Darshan, Shimpoli Road, Borivli west, Mumbai 400092. Not provided by Service Center of Goregaon -Name: Center Point Ph. [protected]. Payment Ch. Realized on 28.03.2014.
Vinod Saraiya - Mobile: [protected].
Vinod Saraiya - Mobile: [protected].
Hi LG Team,
I have purchase Split A/c 5 star Monsoon Model on 18/Jun/2013 but In a year 3 time I have file complain for gas leak (approx in every 4 month) . Now 4th time gas is leak on 26/Jun/2014 . I have ask your team in every free service that this A/c is faulty as in every 4 month gas is leaking but no action taken by your technical team. As soon as warranty is over they come with 6 thousand cost and not even filling gas as it is filled before 3 months only.
It should be cover as per your policy as you team fill gas they give 6 month warranty for the same. But in My case your technical team is taking step after warranty over and taking 6 thousand rupees even than gas is leak in 3 months only.
Please look into a matter and under gas filling policy as well as customer friendly company should take care of this. (Even my A/c is install on 28/Jun/13 in this way also warranty should be up to 28/jun/14 . Please look into the matter and way off my repair charges)
Thanks and Kind Regards,
Ankit Jain
Mobile - [protected] (Chennai)
Email - [protected]@gmail.com
I have purchase Split A/c 5 star Monsoon Model on 18/Jun/2013 but In a year 3 time I have file complain for gas leak (approx in every 4 month) . Now 4th time gas is leak on 26/Jun/2014 . I have ask your team in every free service that this A/c is faulty as in every 4 month gas is leaking but no action taken by your technical team. As soon as warranty is over they come with 6 thousand cost and not even filling gas as it is filled before 3 months only.
It should be cover as per your policy as you team fill gas they give 6 month warranty for the same. But in My case your technical team is taking step after warranty over and taking 6 thousand rupees even than gas is leak in 3 months only.
Please look into a matter and under gas filling policy as well as customer friendly company should take care of this. (Even my A/c is install on 28/Jun/13 in this way also warranty should be up to 28/jun/14 . Please look into the matter and way off my repair charges)
Thanks and Kind Regards,
Ankit Jain
Mobile - [protected] (Chennai)
Email - [protected]@gmail.com
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LG Electronics — LG/s failure to provide AMC services
I am the unfortunate owner of a 1.5T Window A/C besides other LG Products. I guess I should blame myself for trusting LG and getting mis-lead with their false and mischievous advertisements. Although I have been renewing my AMC for the A/C year after year I have not been getting the contractual dry and wet services. Complaints to their Customer Care on[protected] has not helped. LG just does not care. All they are interested in is selling their products and minting money from the AMC’sIn 2008 the REMOTE of my A/C started mal-functioning. Initially for the first few months their Technicians attending my repeated complaints refused to admit that the Remote was faulty. Ultimately after I personally met and complained to their Area Service Manager in Kolkata, they agreed that the remote was faulty. They gave me a used / second-hand remote which was actually of a Split S/C, promising to provide me a brand-new compatible remote within days. Weeks and months passed but there was no sign of the promised replacement. All this while I repeatedly complained to their Customer care and even write to their Kolkata office but nothing happened. In June 2009 when it was time to renew the A/C (by this time almost 10-11 months had passé since my original defective remote was taken away by LG), I refused to renew the AMC. I was hurriedly connected to their Area Service Manager who wasted no time and words promising me that such things would NEVER happen again. He also promised a replacement with 2-3 days.
I was ultimately supplied a new REMOTE (after almost 1 year of my original complaint) but I soon realized that this Remote too was not functioning normally. Once again I started complaining. The technicians who attended to these complaints failed to identify the defect and left promising to keep the case / complaint OPEN since the problem had not even been identified. However, every time I later realized that the case / complaint had been CLOSED saying that the complaint had been attended and the defect rectified.
Totally frustrated and dejected I ultimately stopped complaining. On[protected] I once again logged a complaint for the remote as well as a request that my AMC should be renewed (it was expiring on[protected]. The technician visited me and shocked me by informing me that this Remote was also NOT compatible to my type of Window A/C. NOTE that by now 2 years had passed since I had first complained about my remote. Once again I was PROMISED an early and proper replacement and also assured that the case / complaint would NOT be closed until and i=unless the remote had been properly replaced. In fact, in order to gain my confidence, even my signature was not obtained on the Call Sheet.
Failing to hear anything further and also since there was NO response from LG regarding renewal of my AMC, I called Customer Care but was shocked when even after verifying my identity, the person at the other end (Mr. Pankaj) flatly refused to inform me the status of the two complaints whose Docket No. I provided him. I called again and this time I was informed that, as usual, the complaint regarding the remote had been closed while the other (regarding renewal of AMC was still open). I was promised a call on[protected] and my AMC would be renewed. However, there is only SILENCE from LG.
It is also interesting to note that inspite of my repeated complaints by E-Mail as well as by letter (all of which are well documented), and although I have been religiously renewing my AMC year-after-year, LG has failed and neglected to provide me the assured (as per the contractual AMC agreement) the 2 FREE Dry and 1 Wet Service even for 1 year.
It is obvious that
1. LG products are sub-standard.
2. LG is in no mood to provide AMC services
3. LG blatantly ignores customer’s complaints
4. LG is a CUSTOMER UN-FRIENDLY company
5. LG deliberately misleads the Indian public with ulterior motives and mischievous intentions by releasing false advertisements
I have suffered immensely and continue to suffer and my hard-earned money has literally gone down the train but I APPEAL to my FELLOW COUNTRYMEN to BOYCOTT LG products and save themselves the agony, pain and financial losses that I have suffered.
I am moving the CONSUMER FORUM / COURTS and so if anyone would like to share their similar experiences, please mail me at [protected]@miscot.com or call on +91-[protected]