[Resolved]  LG India — Newly LG Split AC and LG Customer Care Centre, Patna, Bihar, India

Address:

Patna, Bihar

Sir,

I bought a new LG 1.5 ton split AC bearing Model No. LSA55CR3AAALG through dealer/distributor M/s. Aditya Vision, Kankar Bagh, Patna-800020, Bihar, India on 08/05/2011 after spent Rs.30,000/- approx. (including installation + 4 KW Whrlpool Stablizer). My AC is dead since its installation. The Customer Care of Patna, Bihar din’t give me satisfactory reply right from the day it was installed. I contacted LG Customer Care Service No.[protected] under complaint reference no. RNA[protected],[protected]. After couple of day LG engineers came to my residence and check the AC and said Compressor is dead, its need to be change/replace. But till date LG Service Centre has neither provide standby AC nor my AC is replaced. After spending 30,000/- on LG Split AC, I am not able to use my newly LG AC since its installation. I also approach personally the LG Service Area Manager, Patna, Bihar namely-Mr. Rajesh Kr. Saini, but, he giving only lame excuses, he only passing day by day. He has unable to solve the problem till date for the defective product which LG has sold to me.

I also approached Customer Service Deptt., LGEIL via E_mail ID [protected]@lge.com vide my E_mail dated 25.05.2011. Thereafter, Ms. Akanksha Verma, Ms. Shewta Puri and Mr. Ganesh, Customer Service Department, LGEIL-Head Office, Greater NOIDA (UP) has acknowledge my complaint and forwarded to branch office in order to take an immediate step in this regards. But it is very unfortunate that nothing has been heard so far in this regard. The Service Area Manager, Patna Mr. Rajesh Kr. Saini and colleague only harassed me and passing time day by day and also misguiding his seniors about my issue. He has unable to solve the problem for the defective product which LG has sold to me as the 24 days of registration of complaint is already passed.


I am 65 years Senior Citizen person and i am suffering from HIgh BP and other Old age ailments. I am not in a position to visit every time to LG non-cooperational Officials. I unable to use my newly split AC since its installation.

It is my humble request to give the direction to LG office to replace/change my newly LG split AC with a new one as the above article covered under guarantee of the sold items without any further delay as the LG has sold me defective product.