[Resolved]  LG India — refrigerator

Address:

Patan, Gujarat

FRAUD and CHEATING by LG India and it's MEHSANA service centre.
My fridge was out of order since 20 Nov. 2012
The problem is the upper portion i.e. ice making portion is working but the lower portion become hot
I have call LG service for paid repairing on[protected] they promise me for in 24 hour engineer’s call and 48 hours engineer’s visit to my place but the engineer report me on
[protected] i.e. on 5th day of the complaint.
The engineer report me that two sparse are out of order
1. Bimetal 2. Timer
I have granted his report and told him to change the parts.
But he told that he hasn’t the sparse.
On[protected] he comes with the sparse.
After repairing he ask for Rs.1210/- but refuse to give receipt for the same.
When I insist hard for the receipt, after two days they produce the same.
Meanwhile my fridge was in same position as before repairing.
When I draw attention of the LG engineer he instruct me that it will take some day to set the problem.
But even after a week the problem sustain.
So I have call again to LG service they promise me again the same that in 24 hour call of engineer and 48 hour visit of Eng. To my place.
But LG doesn’t respond for two months
After two months on[protected] LG Eng. Come to my place and again replace the same part called bimetal.
But even after that the problem remains the same.
I have made so many call for that to [protected] the LG service call centre ,I have e mail also to
[protected]@lge.com but the LG doesn’t respond.

-Diptesh Raval.
Sidhpur.