[Resolved]  LG Mc - 8082prr — Replacement not been provided

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Chennai, Tamil Nadu

Bought this product from Vivek's, T.Nagar dealer on 29th Oct, 2011. Inspite of repeatitive request to open and test the appliance, they said that these are already tested and needn't to have more check. Since these kind of appliances doesn't need specialized installation process, I tried to open the appliance out of the box and could see that the front door is not opening even after removing the cellotape. I immediately called up your customer care executive to book a complaint (RNA[protected]. The next day the service engineer arrived and he tried to open the front door and he found that the right panel to be loose we asked for a replacement since it is a new buy but he was not ready to listen that we didn't open up the front door. Again problem with the service engineer was that he only understands Tamil, local language. When I returned from office and tried to have a discussion with him, he patched the call with his supervisor. Again the same language problem with him as well but anyway and somehow I could convince him, saying that being a engineer myself I know how to unpack these appliances and know how operate them, he assured that it would take almost 10 days to get the replacement. He even asked me to use the existing appliances till the time I get the replacement. I said that since we've some customs before we use new appliances, we would use it only once we have the replacement. He asked me to even provide with the copy of the receipt. We've handed over the photostat copy on 30th and since no communication happened with them. When I tried to reach the customer care once again, they provided me with the number of Miss Bhubeneshwari ([protected]) but neither she receives the call nor she call back even after forwarding SMS. Then I could get local customer care number[protected] from Customer Care executive but either the number remains busy or nobody picks up the phone. It had been more than 2 weeks instead of 10 days, I'm still waiting for the day to see my appliance working - Alokesh Choudhury