LG Mobile — Complaint not resolved

Address:

Bharatpur, Rajasthan

I am Nitesh Mittal, residing at Bajaj House, Namak Katra, Near Surjeet School, Bharatpur, Rajasthan. I had purchased a CDMA handset of LG, model no. - LG6400. After purchasing of the mobile phone, I faced some problems with the handset and I sent it to the service centre at bharatpur. After some days, I got my cellphone back. Then, after using the handset for just 4-5 days, I faced the same problem again. I asked the service centre and I was told to send it back to service centre again. They assured me for their best services and also for the resolution of my problem with the phone. They took around 15 days in solving the problem and then I got the cellphone. After using the cellphone just for a day, I faced more problem than ever before.

I asked the service centre executive again for the problem, but did not get any good response from them. Then, I talked to the Regional Head and he called the service centre executive on conference and had some convesation. During the conversation, the service Centre Executive, Mr. Devendra misbehaved with me and did not provide any solution. Even the Regional Head at Jaipur, Mr. Sundaram was not able to call me again to provide any solution to my problem. I asked them to get my handset replace as I was not able to use it. My handset has been with the service centre for more than 30 days in around 50 days. I am very much anxious with the misbehavior of the service Centre Executive and for not providing any satisfactory solution to my problem.