LG New Split Ac — Split AC not working; No response from after sales service

Address:

Hyderabad, Andhra Pradesh

I bought a new LG split AC 2days back. Spent nearly 28000. The split AC was installed the next day and got the power connection done yesterday. The AC got switched on, but there was no air flow in to the room. ridiculously the room temperature was dropping down, though it was not cooling the room. The compressor cuts of as soon as the room temp reaches set temp. But the room temp indicator still continues to drop. Hyderabad is at a peak scorching heat of more than 40 degree and the room temp it shows is hardly 30 degrees.

I registered a complaint with customer care yesterday and they said a technician will soon call. I slept look at my non-working brand new piece AC. Today morning, after few calls finally got the technician contact who was assigned to this compliant number. I called him up and his response was he may come today or tomorrow, even after telling him that its a new piece and after lot of discussion. He said if at all he is coming he will call otherwise "god knows". This fellow does not even know that a complaint has been assigned to him. I had to tell him that it is on his name. He seems to be disinterested in resolving the complaints.

LG boasts of 2.1.1 after sales service which does not most of the people in LG are not aware of. They only know to say "Sorry for the inconvenience sir, your issue will be resolved with in 24hrs". the customer care people were surprisingly asking me "what? nobody called you till now?". And that technician does not know that he has to work on this complaint until the customer tells him after lots of follow up.

Absolute ridiculous response from LG. better dump that 2.1.1 after sales service. I am still awaiting for someone to call and fix the appointment for the repair.