LG Refrigerator

5 Reviews

jay6561 on Jul 4, 2012

NOT WORKING PROPERLY

MY COMPLAIN NO IS RNA120630079012 BUT THE SERVICE OF THIS COMPANY IS VERY BAD .PURCHASE DATE OF MY REFRIGERATOR IS 28/2/2010 BETWEEN 2 YEAR APROX MORE THAN THREE TIMES ITS NOT WORKING AND ITS SURVICE IS ALSO VERY MISERABLE.

4 Comments

Comments

GEETA RUSTAGI

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refrigerator not working properly

S. Sundaresan

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Last year (Oct’08) I had bought LG Refrigerator (250 Ltrs) at Vivek & Co, T Nagar, Chennai. Six months back my refrigerator had a problem (No cooling effect), I called LG customer service immediately technician came and repaired the fridge and it was working fine.

Last month (15 days back) my refrigerator had a similar problem (No cooling effect) again I called LG cust care, but no one turned up we got a call from a technician and he asked the problem over phone and he instructed to remove all the stuff out side and he told us to rotate the control knob to number 3 position and keep the fridge open for half a day, we’ve done the same cooling was ok.

Again last week 25th Sep’09 cooling was not there again I called cust care on 26th Sep’09 and I explained the whole problem we had faced, this time they registered the complaint (ID S9C92600267) same day technician came and checked the fridge and told us gas level is low I’ll send a person to fill the gas. On 28th Sep’09 one technician came and opened the fridge back side and checked the gas level, then he checked the freezer and told there is problem with cooling coil it’s not working. He told us some one from LG service will come tomorrow and take your fridge and repair cooling coil and we’ll fill the gas, we’ll take two days time to rectify the problem. 29th Sep’09 again I called Cust care and quoted the ID no. the person responded told me our technician will call with in 2-3 hrs but NO one has called (or) came to take the fridge.

My concern is…
Why the technician is not identified the problem at the first instance.
Why two different technicians telling us two different problems.
Why I should do follow up with cust care so many times to attend this problem.
And till date NO one came to house, fridge is lying as its where condition for the past 15 days.

Note:
Before I bought LG fridge I had Godrej fridge and I was using since 1998, but I never had this kind of pathetic/unsatisfactory service issue which I am facing with LG. Now I regret why I bought LG fridge.

Thanks & Regards,
S. Sundaresan.
RIM : 93805-86021.

Jul 4, 2012 by

jay6561

actulay at starting i am not interested but service providing by this company is not good

Jul 4, 2012 by

jay6561

not good