[Resolved]  LG Refrigerator — After registering complaint in service center nobody is attending to the problem properly

LG — Poor Service attendance for Refrigerator

We have a 2 door refrigerator which worked fine for about 4 yrs and now recently we faced a problem with the refrigerator and it stopped working. We registered a complaint and the service guy visited for inspection after 2 days after several phone calls and follow ups. He promised that he would get the refrigerator fixed the same day. He also mentioned that he would need to replace the compressor and gas would need to be filled and collected the payment in advance from us. Our requirement was immediate (already delayed by 2 days) as we have a small baby at home and milk cannot stay fine without refrigeration - so we paid. However, after several follow ups the engineer finally came another 2 days later to replace the compressor. The fridge worked fine for 2 weeks after that and now suddenly the cooling stopped. We called up the service guy again (both call center and teh same service guy who had visited earlier) and he finally took time out from his busy schedule to attend our complaint on the third day. LG claim 2-1-1 service... no such concept. Now he claims that compressor is choked - well.. he only replaced the compressor 2 weeks ago and now its conked off in just 2 weeks. He again promised that he would get the compressor replaced again the same day... but again all false promises. When we complained to him highlighting service and product deficiency - he had the audacity to say that you can give whatever feedback you want to. Arrogance - who said customer is the king. We stay in Janakpuri in Delhi and this is attended by some service center from Mayapuri New Delhi... calls itself Decent Services !!!

Dear Sir,

We have purchased a LG Refrigerator ( Model No 258 VA4 ) from Khosla Electronics Pvt Ltd, 37/1 Diamond Harbour Road, Kolkata – 700034 on 3rd June 2009.The fridge was delivered to our house on 4th June 2009 by the dealer, but we were not given the guarantee papers, the user manual and the pair of key set.The matter waqs brought to the notice of the dealer who assured to look into the matter and arraage to give the same within one or two days.But still after three weeks we have not been given the same.

We have also intimated the matter to your office two weeks ago and to which we have received an acknowledgement reply to look into the Case.

But it is a matter of regret that even after so many days, a big MNC LG have not cared to address the Customer’s Complaint and neither they have cared to enquire why the materials ( the pair of Key Set, User’s Manual and the Guarentee Card ) was not supplied with the Fridge itself – as a sign of fair trade practice.

Would the LG Management care to see and say on the matter even now.

Thanks

My Name is Balaji.G and I purchased LG refrigerator (Model GL-225FM5) two years (03.05.2010) back. On first week of May (7th May'2012) I found that cooling is less and I raised a complain request in Customer care and they told that my complaint will resolve in another couple of days but after that no one has come . Two weeks before (09.06.2012) one we contacted one of the service engineer and after checking the refrigerator he told us that Gas need to be filled and it will be done in another 7 working days. Till now we didn't receive any favorable reply from the LG customer service and the service engineer.
I am totally dejected and surprise to see such a poor performance from LG services and i didn't except such a bad service rendering by LG.
Please find herewith List of request which we raised so far from 9th May'2012 to till date
RNA[protected].5.2012,
RNA[protected].5.2012
RNA[protected].6.2012
Kindly let me know why you have not action not even a single request and when is my problem get resolve.

With Kind regards
Balaji.G