[Resolved]  LG Washing Machine — The front loading door lock is damaged

I have purchased a LG Washing Machine from DASS Electronics in Aundh Pune. The Washing Machine number is WD85260NP and is front loading, 5.5 Kg capacity. The problem is that front loading door does not get lock properly due to which the machine does not start. I spoke to the engineer and he told me that the door lock has to be changed. I have mde two complaints so far first one Complaint Id: W8C30803526, which was closed without the engineer visiting our home. The second one was again made a week ago, complaint id: W8C42700216. It has been more than two months now that washing machine is not working. It is lot of inconvinience to us due to this. Both me and wife works and hence we requested the engineer to call us on our cell number so that we can schedule the engineer visit. I am very disappointed with this delay. Kindly treat this urgent.