[Resolved]  LGLCD TV Model 42lc7r — TV not working Needs Replacement

Geeta Varshney,
C-109, Sector-50,
Noida-201301
Aug 19, 2009

Incharge,
Customer Care,
LG Electronics,
Surajpur,
Kasna Road,
Greater Noida-201306

Ref: Complaint No. L-9c72802596

Sir,

This is is to inform you that we are not satisfied with the performance of LCD TV of your company as well as with the after sale service. We purchased one LCD TV - Model 42 LCR on 16.12.07 from M/s Kay Dee Electronics, Sector-18, Noida. Within six months from its purchase the TV started giving trouble. On 20.5.08 we registered a complaint No. N8C 62500673 with your Customer Care Centre. After two days your service engineer visited our place and informed that electric supply unit is not working properly. On 1.7.08 Mr. Umesh and Mr. Sachin from your authorized service center Bionic in Noida visited alongwith the electric supply unit. Even after replacing the electric supply unit the TV did not work. They left assuring that they would come back in the evening and repair the TV. Contrary to the assurance nobody turned up. We again contacted Sh. Naresh Gupta, Service Engineer at your Service Centre, Ghaziabad, who assured that the TV would be repaired within two days. On 4.7.08 Mr. Lalit visited with some other part and tried to repair the TV but could not succeed. Your service engineer visited our place three times but could not succeed in rectifying the fault. At that time the TV was under warranty. We requested for replacement of the TV, since it was a major fault, which even your Service Engineer could not identify.

Your Service Centre Ghaziabad assured that the entire machine would be replaced leaving the original jacket, the case of the TV. This was done against our wishes and also against the policy of your company. However, we had no other choice but to agree and ultimately after 15 days the inner machine was probably replaced by an older machine by your Ghaziabad service center.

After one year of replacement of entire machinery the TV again started givng trouble. On 28.7.09 we again registered a complant No. L9C72802596. On that day your Service Engineer, Mr. Ashirwad, visited our place and gave a Job Sheet No. ABS9C7280040. He informed that panel of TV is not working therefore LC of Module will be replaced. Since then 20 days have lapsed but nobody from your company has visited for doing the needful. Again, on 18.8.09 another fresh complaint No(s) . N9C81803875 and[protected] were registered with your Customer Care Center and on your web site [protected]@LGindia.com respectively.

We are also in constant touch with Mr. Manish Gupta, ASM, Ghaziabad, who has informed us that a request has been sent to your Head Office for making available LC of Module as this part is not rightly available with them.





-: 2 :-

We would like to bring to your notice that our LCD TV is giving trouble since its installation and almost entire machinery was replaced by your service center probably by sub-standard old machine, which did not last to its life and now again a major fault has occurred in our TV, therefore, this LCD TV may please be replaced by a fresh set imemdaitely.

Thanking you,
Yours faithfully,


(Geeta Varshney)


copy to:

M/s LG Electronics (I) Pvt Ltd., J-10, RDC, Raj Nagar, Ghaziabad