[Resolved]  Lic Of India — Total Fund Value not Refunded

Address:

Delhi

With reference to all the below email sent of LIC I haven't recieved any response, This was a total fraud & false conduct with customers.
During final settlement (cheque no. 00376503 of of Corporation Bank for amount of Rs,31,464/-) units sold from my policy as mentioned were only 2656.207 against the total units 2664.278 available in my account.

You are requested to kindly look in to the matter & suggest appropriate action to resolve the issue.

Abhishek Swarnkar
' : +91-[protected]

[protected][protected][protected][protected]
----- Forwarded by abhishek.swarnkar/JALCERT on 16/07/2011 02:01 PM -----

From: abhishek.swarnkar/JALCERT
To: [protected]@licindia.com
Cc: [protected]@rediffmail.com, [protected]@gmail.com, [protected]@irda.gov.in, [protected]@nic.in
Date: 29/04/2011 11:33 AM
Subject: (Reminder-3): LIC policy no.[protected]Plan-180)


REMINDER-3

Kindly expedite & acknowledge for the below email.

Thanking you with regards,

Abhishek Swarnkar
' : +91-[protected]



----- Forwarded by abhishek.swarnkar/JALCERT on 04/29/2011 11:13 AM -----

From: abhishek.swarnkar/JALCERT
To: [protected]@licindia.com
Cc: [protected]@rediffmail.com, [protected]@gmail.com
Date: 04/22/2011 12:09 PM
Subject: (Reminder-2): LIC policy no.[protected]Plan-180)


K/A: The Executive Director CRM/Chief(CRM)

Dear Sir/Madam,

With reference to my below attached email dated: 08/04/2011, its subsequent reminder dated:19/04/2011 & your reply via below email for the aforesaid grievance were regarding the following points:

1. the false information provided by your authorised agents (Mrs. Meera Jha- Code[protected]whom always been represented by her husband Mr. Manoj jha as himself as the LIC agent on above Agent Code)
2. Delay implicated by your above mentioned agent while surrendering the policy.
3. During final settlement (cheque no. 00376503 of of Corporation Bank for amount of Rs,31,464/-) units sold from my policy as mentioned were only 2656.207 against the total units 2664.278 available in my account.
4. Again for the above loss false information being conveyed by your agent Ms. Jha as the 8.07 nos. o[censored]nits out of total available with my Policy were deducted as duty charges by LIC. However which you also has clarified is not applicable.

The reply received from you only contains ONLY the information about the LIC policy plan no.: 180, which I already have with me. You are requested to Kindly address to the issues I have mentioned above & in earlier email.

You may take necessary step abolish the foul play by your authorized agents & to take necessary steps for settling the loss incurred to me.

Thanking you,

Abhishek Swarnkar
abhishek.[protected]@jalindia.co.in
Mobile: +91-[protected]



----- Forwarded by abhishek.swarnkar/JALCERT on 04/22/2011 09:38 AM -----

From: customer zone <[protected]@licindia.com>
To: <abhishek.[protected]@jalindia.co.in>
Date: 04/21/2011 07:46 PM
Subject: LIC-REPLY-AD



Sir,

We regret the delay in replying to your E mail dated 19/04/2011 and wish to inform you as follows

1 Policy number[protected] is a ULIP plan for the term 20 years and can be surrendered after 3 yrs from the DOC

2 THis policy is unit linked plan and dependent on market

3 You have taken Risk cover of 100000/- rs along with accident benefit of 100000/- Rs under the policy

4 LIC do not have surrender charges under this plan and charges ( deducted in form o[censored]Nits ) pertains to Mortality charges ( for risk cover ) and fund management charges as explained in the Policy Bond

THis is for your information

regard

LIC Customer Zone-Delhi
H-39, New Asiatic Building,
Connaught Place,
Delhi-110001
IVRS Help Line : 1251 from MTNL
OR Tel No. [protected] For other than MTNL users
To find service at your DOORSTEP :-
Please Enroll Your Policies On : www.licindia.in

INSURE AND BE SECURE

“Think GREEN”. Print only if needed


----- Original Message -----
From: abhishek.[protected]@jalindia.co.in
To: Customerzone_delhi
Cc: [protected]@rediffmail.com ; [protected]@gmail.com ; [protected]@irda.gov.in
Sent: Tuesday, April 19, 2011 11:41 AM
Subject: (Reminder-1) Fw: LIC policy no.[protected]Plan-180)

Reminder-1

Kindly expedite & acknowledge for the below email.

Thanking you,

Abhishek Swarnkar
' : +91-[protected]


----- Forwarded by abhishek.swarnkar/JALCERT on 04/19/2011 11:32 AM -----

From: abhishek.swarnkar/JALCERT
To: [protected]@licindia.com
Cc: [protected]@rediffmail.com, [protected]@gmail.com
Date: 04/08/2011 12:13 PM
Subject: LIC policy no.[protected]Plan-180)


Dear Sir/Madam,

This has reference to the above policy no.[protected], dated:29/03/2007 issued in my name (Abhishek Swarnkar), and my telephonic discussions held with your LIC agent Ms.Meera Jha (Code:[protected]whom always been represented by her husband Mr. Manoj jha as himself as the LIC agent on above Agent Code)

1. At the time of selling the above mentioned policy, Mrs/Mr. Jha has informed me that I would have to pay minimum first three premiums( i.e. up to March'2009). & my policy was supposed to continue till maturity i.e. 29/03/2026.

I had paid all the three payments for the progressive financial years i.e 2006-07, 2007-08 & 2008-09 as per the above information. I had received an email from LIC that my aforesaid policy has been lapsed, which was a surprise to me. After raising the issue to LIC I had received the reply that the same policy has been lapsed due to non payment as I had not paid the fourth premium in financial year 2009-10.

2. As I did not want to continue with my policy after such unsatisfactory instances, I had handed over the origional policy document to Ms/Mr. Jha for surrendering on date:13/09/2011 & refunding the amount for selling all the 2664.278 units available in my account at the current prevailing market NAV.

3. Despite of my repeated requests, Mrs./Mr. Jha has failed to surrender the policy units till dt: 10/02/2011. This inefficiency of your LIC agent Mrs Jha has resulted me the loss. At that time the prevailing market NAV was near around Rs.15.00, which could have amounted much more for refund against the selling of 2664.278 units.

4. At the time of issue of policy, I was never informed that any charges shall be levied on the policy at the time of surrendering of policy, which cam as a surprise to me. I got the final settlement letter along with cheque no. 00376503 of of Corporation Bank for amount of Rs,31,464/- for selling o[censored]nits 2656.207 against the total units 2664.278 available in my account. For that Ms. Jha has informed me that 8.07 nos. o[censored]nits were deducted as duty charges by LIC. However which has not been mentioned anywhere in the final settlement letter.

After some discussions your agent has assured me to settle the loss amount money with the next policy I would purchase from her.

This is for your kind information and to bring in your notice, how the customers of LIC are being treated by your profound authorized agents. Your kind intervention is requested with the above issue & to take necessary steps for settling the loss incurred to me.

Thanking you,

Abhishek Swarnkar
Email: abhishek.[protected]@jalindia.co.in
Mobile: +91-[protected]



Copy to :
Smt.Rita Bhattacharya (Secretary General) / Shri D.V.Dixit (Dy.Secretary)
3rd Floor, Jeevan Seva Annexe,
S.V. Road, Santacruz(W),MUMBAI – 400 021
Tel :[protected]
Fax :[protected]
Email- [protected]@gmail.com


Shri Surendra Pal Singh
Insurance Ombudsman,
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Bldg.,
Asaf Ali Road , NEW DELHI-110 002.
Tel.:[protected] /[protected]
Fax :[protected]