Bad Customer Service
This is with regards to post collection customer service by Lifecell International, and pertains to a really simple issue that Lifecell employees could have easily resolved had they been a little bit diligent. Per contract, the sales representative mentioned that Lifecell would collect the blood sample at the time of delivery, send the blood and tissue sample to Chennai for processing and preservation, and provide a blood and tissue preservation certificate within 45 days to confirm that the sample was in order. Though the sample was collected on time and a tissue preservation certificate (stating only that the tissue was received) provided, the blood sample certificate never came within the 45 day window. Every time we followed up with Lifecell customer service, we were given the same answer "We will raise the issue with the concerned person who will give you a call back in 15 minutes". The call never came. All subsequent follow ups were in vain. We are yet to receive the report even though it's been more than 2 months now. It makes us wonder if they ever tested the sample and produced the reports in the first place.