[Resolved] Loop Mobile — MNP Request Rejection:

pritesh chari

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I Mr. Dilip Ahuja using Loop Mobile (+91-[protected]) since around 10 years. But now i have to change this mobile number to Airtel by using mobile portability facility. So i applied for this facility 2 months back. But Loop mobile creates problem again and again. Now i got third bill also of Loop Mobile. As I Speak Airtel Customer care Mr. Sachin (+91-[protected]) told me to speak with Loop mobile again, so i called Loop Mobile Customer Care Mrs. Kunal Jaiswal ([protected]) again. But she also not giving me favorable answers. he dropped message on March 28th 2011 at 10:22am that please speak to the service provider you have choose. This message still with me in my mobile. So kindly take a quick action on Loop Mobile so customer can use this mobile portability facility.

When Govt announced MNP, I applied for numbers of me to switch. Every time I apply and every time I get a message from the Loop Mobile that it is rejected due to some contractual obligations. I visited their gallery at Fort and inquired about it. They said it is under Corporate plan of the Company which I left two years back, and according to them for corporate accounts they don’t permit. I asked them to give me TRAI order and clause which says it can be rejected, they refuse to do. Their employee was not even willing to listen. I called up call centre, and they are useless as they cant help in any way. After several attempts I was told to send the mail since it is still corporate account, which I did and i don’t have an answer.
While Govt of India has formulated the MNP policy with good intentions, Loop is taking the customer for ransom and deliberately rejected MNP as they are loosing the customers.
I want to speak to their CEO, I am going to consumer court and TRAI in the matter.

Regards,
Dilip Ahuja

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Aug 13, 2020

Complaint marked as Resolved

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Comments

pritesh chari

from Mumbai, Maharashtra

Dear sir

My self Dilip Ahuja and using currently BPL service [protected] <Mumbai> ( I am facing a network problem in my HOME from last one year so want to switch to Airtel service as MNP).

I have raised a porting request thrice but every time BPL my request has been rejected with some different reasons for last 2 months

Reasons :

1. the first request has been rejected by saying some contractual obligation ( I am using bpl corporate service and want to switch to Airtel corporate service ).If I am switching with in the same corporate plan then why its contractual obligation and even my most of the friends has been switch from Vodafone to Airtel and Airtel to vodafone with in the same corporate with out any problem.

2. Second time they send me a sms defining exact date and time to complete my MNP request before you paid full amount, after that also they rejected

3 .Third time again they raised the contractual obligation error and rejected my request.

Please help me out as I no more want to continue with this service.

tks/regard,
Dilip Ahuja

karthik iyer

from Mumbai, Maharashtra

Hi Dilip,

Your port-out application is accepted and the process will be carried out within 3rd of April

Do get back to us on our Facebook page in case of any issues at http://www.facebook.com/LoopMobile

You can also drop in a tweet on our twitter handle (@loop_mobile)

Loop Mobile Team

pritesh chari

from Mumbai, Maharashtra

Please advise me on what legal ground my PORT request has been rejected. I have received a message from 50991 that LOOP mobile has rejected my port out request because of “contractual obligation violation”. Please let me know where it is written in TRAI or DOT laws that I can not PORT out because of I am life time customer of your service.

I have every right to rid off from your poor services.

I hope I will get the response of my above query in reasonable time limit. Failing which, I will knock the door of consumer forum and will file the suit of Rs. 1 LAC for all the mental stress you people have given to me.

Apart from the above I have also learned that LOOP mobile is making all unfair mean to retain the customer by rejecting the PORT out requests. Do you don’t think that, 35% of our population is still not literate and they go what ever you communicate to them and hence it is observed that deliberately you are making fool out of them and hence it is my moral responsibility to take up this matter to court

Thanks in advance,
Dilip Ahuja

ramsatam

from Mumbai, Maharashtra

i want Convert My Number In Prapaid

I am Ramchanda Satam Want Convert In Postpaid([protected]) To prepaid My Number.But I am Not Getting Your Service Of Churchgate outlet as Well Your Department, So kindly Close My Postpaid Number I Want Prapaid That number.