Loop Mobile — Rejection of MNP

Address:

Maharashtra

This Complaint is in regards with the Mobile Numebr Porting request that is been rejected from the service provider named Loop Mobile. Due to worst network coverage and bad service i was on the urge to switch the service provider to Idea Cellular and did completed all the required MNP formalities and also got a call from the Loop retention Team against which i strictly sticked to my decision of switching over to Idea Cellular. I had initiated the MNP formalities on 19th of May 2011 and had been instrcuted that it will take 7 business days to switch over to the new Service Provider and wherein this is the 10 business days and still there were no confirmation from loop permitting me to switch over which is being unecthical is against the current MNP Direction law that had been passed on 24th May 2011 by the TRAI.

I did called up the Loop Network Customer Care Executive wherein which they denied me of permitting to switch over to Idea and they gave me the reason stating that if we have to switch to any another service provider by retaining the same number then we should have activated Basic Plan of their for 90 days after which it is possible to port over to any other service Provider. Basic Plan means wherein all the Calls or SMS irrespective of Local or National would be charged at 1 Rupee as instrcuted to me by the customer Care Executive Mr. Shailesh Nelkunde (Pune Office as ststed by him).

I would request you to take a stern actions against such act breakers who instead of acting for the betterment of the public, they are acting against the people and are trying to exploit the uncompetent people by bring in or implementing ridiculous clauses against the will of the common people.

i am hoping that i would be justified and with this judgement it will bring cheers to many.

Looking forward for a positive reponse.