[Resolved]  LPG — customer service ignored

Since my gas regulator is out of order for many days I went to "Rekha Indane Gas Serices Shahada" to get the replacement on 25th Nov. I was not entertained since their Saheb was travelling to Pune. Also I was told that SV paper is not available with them and asked to come back after 1 month. These are the minute reasons given to ignore the customer serices. Who is responsible incase some unfortunate situation occurs.