[Resolved]  Mahindra First Choice — NOT DOING COMMITTED WORKS ON CAR PURCHASED FROM THEM.

DEAR SIR ,
FOLLOWING ARE THE MAIN POINTS AND MY FULL COMPLAINT .
AS I HAVE REQUESTED THE COMPANY'S REP,SO MANY TIMES ( YOU CAN GO THROUGH MY REPEATED E-MAILS). ACCORDING TO ALL THE OLD DATES.BUT TILL DATE THEY ARE JUST MAKING ME FOOL BY TELLING THAT YOUR JOB WILL BE DONE .
NOW THEY ARE TELLING THAT YOU HAVE TO PAY, HALF OF THE AMOUNT.I have informed Mr salloudin,(the Company's rep ) by email ,about that very same day but till date there is no reply from them.So,now I am submitting my complaint to you for your kind and suitable
action.
==========
INITIAL AND HUMBLE REQUEST TO TEAM MAHINDRA ; NO: 1
I had purchased i10 magna on13 may 2009 from Mahindra FIRST CHOICE, since then I am facing little problems in car and from the day one I am telling concerned persons about problems but they are not listening and always telling lies. While selling the car they were telling Sir, don’t worry about any thing we r here.

(1)They told to fit new bumpers as old bumpers were having cracks on them, but they have repainted them and put them back, when i told them that these are not new they told you don’t know anything, Tell us that you want to purchase car or not(that moment I started writing application for re- imbursement of Rs10,000 which I had paid ,but I had made up my mind to buy so I didn’t and accepted that(that paper on which I was writing application , is still with me.

(2) Committed for 4 speakers, fitted only 2 that to, 1 is not working from that day (I have, in written, by the , then branch manager in his writing what are the things they committed to do)

(3) Remote of mp3 not working

(4) Head light and newly fitted fog lamps are not working

(5) Lied about gas tank capacity (9 kg) tank, but only 6.35kg is going

(6) Gas is leaking; heavy smell is coming inside the car.

(7) Suspensions noisy

(8) Showing high rpm , Starting problem, Belt noise is coming when starting engine.

.THESE TYPES OF PROBLEMS ARE THERE .They were not ready to rectify these problems and when i told them that i will write to your head office about this then they told that give us three days time then we will let you know. Today is seventh day and just now i spoke to the concerned person he told i will call you after 20 minutes and again there was no call. so i called him again then he told that few works will be done but you have to pay and you have to leave the vehicle for 2-3 days then i will see what can be done. Otherwise speak to my manager Mr. Nit in no [protected] .Their is no reply from his no tried 3 times continuously. I HAVE PAID 3.7 LACS FROM MY HARD EARNED RETIRMENT MONEY AS I AM AN EX DEFENCE PERSON.PLEASE LET ME KNOW THAT WHETHER I HAD PAID THIS MONEY TO SEE THIS DAY OR FOR MY COMFORT. I am very much worried as i don’t have time to go again and again for this purpose to MAHENDRA FIRST CHOICE AS now I am working with a private firm and unable to get leave.
IT IS MY HUMBLE REQUEST TO YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL.
THANKING YOU IN ANTICIPATION. PUNEY MALHOTRA,MOB-[protected] AHMEDABAD
[protected][protected]
[protected][protected]
NO : 2
Respected
Team Mahindra First Choice Wheels Limited,

This my third mail to you, regarding i 10,which I purchased from your Ahmedabad showroom .I have already mentioned everything in my previous mails about the problems I have faced ,due to the problems in the car and the behaviour of your showroom staff which is quite intolerable by any person upto this extent.

It seems that this is a regular practice at Mahindra First Choice showrooms because after my repeated mails, I HAVE NOT GOT ANY ACKNOWLEDGEMENT yet, from any of the representative of such a big and reputed company named ""Mahindra First Choice"". Atleast, someone from the concerned department should revert back, so that, I will come to know that some one has gone through my requests which I have forwarded to the company for a
Remedy. The company has a separate help desk, but, it is not helping any one, who is in trouble because of the people, employed by the company.

I THINK I MUST WAIT FOR A REPLY FROM YOU, THEN ONLY I SHOULD TAKE THE NEXT STEP.
THANKS!
Puney Malhotra
03-10-09
[protected]
________________________________________


NO:3

Dear Sir ,
This is regarding my earlier mail to you about the problems I am facing after purchasing the car (i10) from your outlet here at Ahmedabad.
I was waiting for a reply from your side , but still there is no reply from your end,
Also . Please let me know that, if anything has been enquired from the outlet here
in Ahmedabad and decided by the company about the problems I am facing .Today also I have checked my mail , but there was nothing from your side. So , this is my humble request to you once again to look into the matter and do the needful.
I will be highly obliged. Waiting for a quick reply

Puney Malhotra
Thanking you.

29 September 2009

[protected][protected][protected][protected]

NO:4

FIFTH REQUEST FROM PUNEY
Tue, 13 October, 2009 1:26:43 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: salauddin.[protected]@mahindrafirstchoice.com


Dear Mr. Salouddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with the CUSTOMERS. Really, now its the height of tolerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorized dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking by the police people.

I am still waiting for your call, as you told me, that I will call you in two minutes as there was another call for you, that fine day.


IS IT A REGULAR PRACTICE WITH MAHINDRA FIRST CHOICE THAT THE COMPANY IS UNABLE TO SATISFY HER ESTEEMED CUSTOMERS OR IS IT THE FAULT OF CUSTOMERS THAT THEY ARE OF NATURE ,TO HAVE FAITH IN ALL THE COMPANY’S THEY ARE DEALING WITH ?
PLEASE LET ME KNOW THAT.
yours ,

PUNEY MALHOTRA


NO 5
[protected][protected][protected]
From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: 13 October 2009 13:27
To: SALAUDDIN MEER - MFCWL
Subject: FIFTH REQUEST FROM PUNEY


Dear Mr.Saloddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with her CUSTOMERS. Really, now its the height of tollerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG
plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorised dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking
by the police people.
I am still waiting for your call, as you told me, that I will call you in two
minutes as there was another call for you, that fine day.

RE: FIFTH REQUEST FROM PUNEY
Wed, 28 October, 2009 9:58:51 AMFrom: "SALAUDDIN.[protected]@mahindra.com" <SALAUDDIN.[protected]@mahindra.com>View Contact
To: [protected]@yahoo.com
Cc: MISHRA.[protected]@mahindra.com; MENGAR.[protected]@mahindra.com; BABARIYA.[protected]@mahindra.com


[protected][protected][protected][protected]

Dear Sir,

I have taken up very strongly with our Ahemdabad team, we have instructed them they will approach you, kindly co-operate with them in getting resolving your problem

with regards,

MEER SALAUDDIN


NO 6;
[protected][protected][protected][protected]
From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: 13 October 2009 13:27
To: SALAUDDIN MEER - MFCWL
Subject: FIFTH REQUEST FROM PUNEY


Dear Mr.Saloddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with her CUSTOMERS. Really, now its the height of tollerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG
plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorised dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking
by the police people.
I am still waiting for your call, as you told me, that I will call you in two
minutes as there was another call for you, that fine day.


IS IT A REGULAR PRACTICE





[protected][protected][protected][protected][protected][protected]--- [protected][protected][protected][protected]-------

NO:7
NO ACTION YET ON MY REQUESTS
Tue, 3 November, 2009 4:31:00 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: salauddin.[protected]@mahindrafirstchoice.com
Cc: "help.[protected]@mahindra.com" <help.[protected]@mahindra.com>

DEAR Mr Salauddin,

Your service engineer and Mr. Dubey came to me and accessed the things here
and told me that they will talk to Mr. NITIN, they called me after a day and told me that
only Rs1000/- can be given to complete all the jobs .So, I asked them that only bumpers
couldn't be changed with that money .Then they told we will talk to the Manager. After that
day there is no call from them .
Today, I have enquired from service manager, then he told that he has been directed
not to call you .So, I am writting to you .Now, please let me know that your company
is ready to do the job or not. Its very long waiting upto now .
If you are the person from your company, who is looking after the grievances of the
Customers, then you only, have to satisfy them. And if, someone else is there, please let me
know.Otherwise,I have to take other step ,and I think it will not be in favour of the company,
And no company wants that.
WAITING FOR REPLY FROM MAHINDRA.

PUNEY MALHOTRA

[protected][protected][protected]

Re: NO ACTION YET ON MY REQUESTS
Thu, 5 November, 2009 6:17:39 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: SALAUDDIN.[protected]@mahindra.com

Dear Mr. Salauddin,

After going through your mail, it seems that your company, doesn't want to do the needful
which they have committed at the time of purchase of the vehicle .Now, you please tell me
clearly, that it can be done or not ? I was trying to contact you on phone regarding this but
I am not getting through to you after your exchange.
I think this is my respectful behaviour towards your company that I am requesting your
company to do the needful. But it is so long, that you have not yet finalised, that what has to
be done for which , I'am facing problem.
I know that the company has sacked the previous Manager of Ahmedabad showroom because
of his wrong way of working and some other cases like mine.But I have nothing to do with this .
Please tell me clearly about my job .Please give your no , so that I can talk to you or you call me .

Puney Malhotra
[protected][protected][protected][protected][protected][protected]--------NO:[pr...⇄

Re: NO ACTION YET ON MY REQUESTS
Thu, 12 November, 2009 1:40:48 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: SALAUDDIN.[protected]@mahindra.com
________________________________________
Dear Mr salauddin,

By going through your mail, I can make out that, its of no use, requesting your company now.
As, I already told you, that I'll not leave the vehicle at your workshop .You have not written anything about, how the work will be done?
I told your service head about the missing CNG plate but he has not called me back.The CNG plate, which is very much required, without that, CNG is not valid and CNG stations are refusing to fill gas.
After this much requestful days, again your company is directing me to the same place, from where the Problem was started .
From the day I got your mail, I am trying your telephone nos. but couldn't contact you as after exchange nothing is coming on that nos. This is not the answer to my requests.
Waiting for your call or else give me a no. on which I'll be able to speak to you.


Puney Malhotra
________________________________________

[protected][protected][protected][protected]

From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: Wednesday, December 02, 2009 6:22 PM
To: SALAUDDIN MEER - MFCWL
Cc: HELP MFCW
Subject: NO RESPONSE



DEAR Mr.Salauddin,



Once again I'm informing you that there is no response from your company .
That day, I spoke to you ,and after that I mailed you , as you gave me assurance, so ,I have not taken any further step and was waiting for your rep. to contact me but as usual , according to your company's non botherd behaviour, I am still standing on the same place as I was standing

five -six months back.

I AM ASKING AGAIN ,PLEASE TELL ME CLEARLY WHEATHER THE REQUIRED JOBS WILL BE COMPLETED RE: FIFTH REQUEST FROM PUNEY


[protected][protected][protected][protected]

Dear Sir,

I have taken up very strongly with our Ahemdabad team, we have instructed them they will approach you, kindly co-operate with them in getting resolving your problem

with regards,

MEER SALAUDDIN



[protected][protected][protected][protected]
From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: 13 October 2009 13:27
To: SALAUDDIN MEER - MFCWL
Subject: FIFTH REQUEST FROM PUNEY


Dear Mr.Saloddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with her CUSTOMERS. Really, now its the height of tollerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorised dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking
by the police people.
I am still waiting for your call, as you told me, that I will call you in two minutes as there was another call for you, that fine day.


RE: FIFTH REQUEST FROM PUNEY
Wed, 28 October, 2009 9:58:51 AMFrom: "SALAUDDIN.[protected]@mahindra.com" <SALAUDDIN.[protected]@mahindra.com>View Contact
To: [protected]@yahoo.com
Cc: MISHRA.[protected]@mahindra.com; MENGAR.[protected]@mahindra.com; BABARIYA.[protected]@mahindra.com


[protected][protected][protected][protected]




RE: NO RESPONSE
Fri, 4 December, 2009 4:57:03 PMFrom: "SALAUDDIN.[protected]@mahindra.com" <SALAUDDIN.[protected]@mahindra.com>View Contact
To: [protected]@rediffmail.com; MISHRA.[protected]@mahindra.com
Cc: [protected]@yahoo.com
[protected][protected][protected][protected]
Dear Nitin,

As advised kindly resolve the issue

with regards,

MEER SALAUDDIN



[protected][protected][protected][protected]
From: HELP MFCW
Sent: 04 December 2009 13:41
To: salauddin.[protected]@mahindra.com
Subject: FW: NO RESPONSE


THIS IS THE FULL CASE HISTORY .IT SEEMS THAT NO ONE HERE AT AHMEDABAD BRANCH OF MAHINDRA FIRST CHOICE IS LISTENING TO THEIR
HEADQUARTERS INSTRUCTIONS . PREVIOUS MANAGER OF THIS BRANCH WAS ALSO SACKED FROM THE BRANCH BECAUSE OF THESE TYPES OF MALPRACTICES .

PLEASE DO THE NEEDFUL AND OBLIDGE.
PUNEY MALHOTRA
[protected]