[Resolved]  Mahindra Scorpio — bad vehicle and terrible service

Address:

Gurgaon, Haryana

I do hope this will make M&M wake up to the awful vehicles and service that they provide !! I hope my problem will be resolved.


to MALLIKARJUN.[protected]@mahindra.com
date Sun, Oct 31, 2010 at 12:16 AM
subject Re: FW: SCORPIO : A BIG DISAPPOINTMENT
mailed-by gmail.com

Dear Mallikarjun,

your dealer Sterling motors , returned my Scorpio after apparently fixing the clutch problem.

1)soon after I now had a gear shaft and a gear knob that kept rotating in my hands.Obviously this was shoddy work and service.

2).Further, while my wife had taken the vehicle out, the remote access stopped working and when she tried to enter with the manual key the alarm kept going off.Neither would the vehicle start. On contacting your help line she was told that she should get the spare remote and key and try with that. She then left the vehicle, got into a rickshaw went home 10kms away and returned in the rickshaw with the spare key and remote. this worked. I then sent the vehicle two days later ( as your service centre is closed on Tuesday) to get this issue fixed as well as the loose gear lever and knob.

We were told that the battery of the remote had apparently died! are you telling me that this battery life is under one year and less than 9000 kms?!

3) Anyway they fixed this and apparently also the loose gear lever and knob. However, sterling asked for the vehicle at 10am and took till almost 2pm to hand the vehicle back to me. That too happened only when I began showing my irritation.

4) About three weeks later,Today- the knob and the lever are again lose and rotating!

5) Worse still, I took the spare key and remote and now this remote isn't working!!

What kind of nonsense is this ? I do not have the time and the patience to keep going to your god forsaken service centre and as an extremely irate customer ,I DEMAND that all these issue be fixed quickly, once and for all,and at my doorstep! Please do not force me to take drastic action!

Your vehicle, service, everything, is the worst that can possibly be
[protected][protected][protected][protected]

SEPT 17th 2010

To: CUSTOMERCARE
Subject: SCORPIO : A BIG DISAPPOINTMENT

I purchased a Scorpio VLX regstrn HR26AZ4149, with the assurance of the Mahindra name behind it and WHAT a MISTAKE I have made. This vehicle which you boast off as strong and with great endurance lasted all of 8000 KM and the clutch GAVE WAY!!

I own only TOYOTA vehicles and this was a third car that I had picked up, purely for the pleasure of driving.I was stuck in this situation bang in the middle of traffic with the police screaming at me and vehicles piled up behind me. I desperately called your dealer Sterling Motors, only to be passed from one phone number to the other. Finally the tow jeep arrived and I drove the towed vehicle to the workshop. I missed several appointments and the vehicle was repaired only by 6pm.

My complaint ,however isn't with your dealer, but with you and the poor quality of vehicles that you palm off to your customers! I have lost all trust in the scorpio and wouldn't dare drive it in any remote location where your dealer cannot be contacted. In fact I dont know what I'd do if stranded at a late hour.... You have lost a customer.... I wonder if you even care.

regds