MakeMyTrip — Refund not initiated

Address:

North West Delhi, Delhi

I made railway bookings PNR Nos. [protected] and [protected], and Makemytrip Booking ID NR[protected], which was done on the 8th Dec 2010 for a travel date of 30th Dec 2010 and 13th Jan 2011; and had a confirmed birth for the same.

As the person I booked tickets for met an unfortunate accident, I had to cancel the tickets on 29th Dec 2010, so, I contacted the customer care for the same, they processed the same and said that the money would get transferred in 7 working days (i.e., till 7th of Jan 2011), however till now they haven't made the transfer. I've made a number of complaints but no one called or mailed me in this regards except the one I will be quoting as follows:-

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From:
"MakeMyTrip" <[protected]@mailuk.custhelp.com>

Response (Biyanka Mahajan) 13/02/2011 05.45 PM
Dear Ms. Rastogi,

Greetings from Makemytrip!

At the outset, we apologize for the inconvenience caused to you.

With reference to your e-mail booking id NR[protected], Sir, we would like to inform you that your case is already escalated to our concern department kindly wait for 72 hrs or for any query call us on our toll free number, so that we can assist you further.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]Airtel)/[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.


Yours Sincerely,

Biyanka Mahajan
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
Toll Free:[protected]MTNL/BSNL phones)
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com

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But, neither a call or a followup email was delivered to me and not to mention about the money which is nowhere to be getting through my account. But, leaving all this apart I made a few more reservations with makemytrip and they were processed at that very instant as we had to make that trip, but when it comes to refunding the amount, it seems like makemytrip is not interested at all and to beat it all, they kept on sending feedback links to grade their services, how rubbish is that i mean?.. The customer care number sucks as most agents hang up on me everytime.

I need your help, like me i guess there are more people being treated the same. They need to follow a more better business practice to be able to gain more customers, however i just need my money back. And, I'd appreciate it if anyone could tell me how to file an official complaint for the same in the consumer court.

Because, it has already been 3 months or 88 days to be exact after requesting the refund and got promised for the same and as it has been mentioned, nothing has been processed so far.

Any helpful/guidance comments will be appreciated.

Plz contact me at the.r.[protected]@gmail.com for the same