[Resolved] MakeMyTrip — Refund Cheating

vinosivlin

Address:	Haryana
Website:	www.makemytrip.com

Dear Sir,
My name is vinoth kumar. Working in Tirupur. I had booked the bus ticket from tirupur to chennai on 28/07/13 online using my debit card through makemytrip. But the process got failed but the took the amount of Rs.650 from my account and sent the email as follows,

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:27 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,

Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Because of emergency i tried for booking again in their same website. But the same thing i got again as follows and took Rs. 650 from my account.

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:37 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,

Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Finally i did not get the ticket and i went by three different buses. i called their customer care and complaint regarding this and they said my amount will get refund within 2 working days. now its happen more than 6 working days but still i did not get any refund. i called their customer care and they transferred for many departments. every transfer i had waited for 5 to 10minutes. finally they said it will get refunded within 7 working days. i got more frustrated regarding this issue. because of their delay i cant apply for my bank exam. I request you to please take a needed action against these cheating fellows. Kindly do me the needful.

Thanking you

Vinoth Kumar S
[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Dinoj

from Bengaluru, Karnataka

MakeMyTrip — cheating

I have booked three tickets including that of an infant who is 6 months old from Cochin to Bangalore.When i reached the airport to board the airline people started telling me that the infants ticket is not include in the e-ticket and they made me to pay additional amount for buying the infant's ticket.

When i informed makemytrip abt the blunder they have committed they responded telling that its a mistake from their side and they promised me to refund the money i had to pay for the ticket.

After a long wait fo 15 days they returned half the amount of the ticket .When i infomed they are telling that as per their record they have taken only half the amount i have paid

When i replied attaching the receipt i have got after booking the tiket online they started the trick of just ignoring my inquiries.

Its high time that rules shud be formulated barring these kind if service sites who cheat people like this.People shud start complaining against this irregularities.

Seems like that i am not only the person who has suffered by going thru the makemytrip

Makemytrip

from Delhi, Delhi

Dear Customer:

At the outset, regret the inconvenience caused to you. I would request you to please share the transaction details to enable us investigate the case in detail.
You may write to me directly for any assistance.

Regards
Geeta Eral
Head- Customer Delight
Geeta.[protected]@makemytrip.com

kanjuk

Make My Trip — Unable to get refund amount

Hi

I am unable to get refund from Make My Trip for the Cancelled Trip. The Flight was cncelled due to Volcanic eruption in ICE Land. Make my Trip has given me complete night mare for this. First of all they were unable to process the refund and kept on saying will get back to me, inspite of direction from Qantas Airways to refund full amount. Every time I called them they said, they havent got the confirmation from the Airlines..and I had to conference the call thrice from my phone amongst me, make my trip and Qantas. Finally they processed the refund, however, I am yet to get the amount back to my Credit Card. Whereas I am paying the interest to Credit card awaiting refund.

Refund ID : IN1004R0051908
Booking ID : FLTINT[protected]

Thanks
Anju

Kamal Aggarwal

from Pune, Maharashtra

MakeMyTrip — Refund from Makemytrip

Hi,

I tried to book Domestic Air Ticket from Pune to Delhi on 29th Sep from makemytrip.com. I tried twice to book the ticket. It did not book the ticket instead deducted money twice from my account. I called makemytrip customer care 4 times and everytime i get different answers. First they said they see the transaction and my money will be refunded in 72 hours. Now they are saying they do not see any transaction and it takes 7 days to money refunded.

Everytime I call them, they put my call on hold for long time and say to call again. I am really frustrated with the service makemytrip has provided.

Kamal Aggarwal

from Pune, Maharashtra

I sent my details by email but no one has contacted yet. I really wonder what kind of services makemytrip provides. I think they do not care about customer at all.

Kamal Aggarwal

from Pune, Maharashtra

Hi,

Can someone please help to get the refund from Makemytrip? What is legal procedure to file complaint against them.

Regards

bkashok

from Delhi, Delhi

Makemytrip ( India) Pvt. Ltd. — Money not refunded Cheating

Dear Sir/Madam,

Ref. our booking id no. NF[protected], ( Passanger name - Mr. Surendra Roy - My Colleague ) I want to say that i had booked one flight ticket for Delhi to Patna on dated 04th April '2011 for travelling date of 09th April '2011 through our login id with make my trip but due to some problem i had cancelled that ticket on dated 08th April '2011.

Although ,I had cancelled that ticket on dated 8th April '2011 but till the date they didn't refund my money. However ,whenever first time complaint make my trip ; Ref.IN1104R0083432Anand KumarTime -4.15 pm 16.04.2011.

Mr. Anand Kumar told me , your refund money will be credit within 3-5 working days.After few min later i got an SMS from Indigo Airlines on dated 16 .04.2011- Dear Roy- Your Indigo PNR is XBG5CP- 6E178 09Apr DELPAT 1225/1400.Checkin counters close 45min prior to departure.Report early for hassle free checkin.

I wait till 30th April '2011 but not get my money, after that again i called to customer care of make my trip, vide ref. no. IN 1104R0163974Sarabjeet singh 30.04.201111.10 am

Again Mr. Sarabjeet told me , your money will be tfrd within 72 hrs. ( This time his Supervisor also ensored me , you have to wait approciate time wait.) but they didn't refund.

After cross of appropriate time , again a called to them vide ref. no. IN 1105R0025909Satish 05.05.201110.52 am

But again they didn't refund .

After that again i called to them , vide ref. no.
IN 1104R0081471Versha Rani12.05.20112.58 pm

They again request me , sir sorry for delay kindly give 3-5 working days .your money will be tfrd but again they cheat me and not tfrd according to appropriate time . However, whenever i called them on dated 23.05.2011 once again they take time for 3-5 days . this time they sent through SMS ( 23.05.2011 ,Time -12.50 pm) also for its confirmation - MMT cancellation request received for MakeMyTrip booking ID NF[protected]. Refund will be initiated within 3-5 working days for Rs.2049. Thank You.

But till the date , i didn't get my money .

Sir, that ticket was booked through Kotak Mahindra Credit card , but due to non-payment of money they are charging Interest amount . Who will be bear of that ?

We humble request to all, kindly look my concern matter and tell me where my mistake ? Why they are harrasing to all consumer .

Warm Regards,
Ashok Barnwal
Ph. no. [protected]

muralijay

from Bengaluru, Karnataka

MakeMyTrip — Refund has not happened

Booking ID: NF[protected]
Booking Date: 08-Jul-2011
Total Passengers Booked: 6

Cancellation by Me:
Date: 25-Sep-2011
Number of Cancelled Passengers: 2
Refund Received: Rs.3,762 (after deducting Rs.1,000 per passenger as penalty)
No Issues in this

Cancelled by MakeMyTrip, on their own, without any request / contact / confirmation / notification to me:
Number of Cancelled Passengers: 2 other passengers
Known to Me: At Jammu Airport on the day of Travel (03-Oct-2011)
Raised a Query with MakeMyTrip: 08/09-Oct-2011
Actual Cancellation of Tickets in MakeMyTrip: 13-Oct-2011
Reference ID for my Query:[protected]

Issue:
1. MakeMyTrip cancelled ticket for 2 passengers all by themselves and after raising a query as to why they did that, they refunded me Rs.3,762 (again after deducting Rs.1,000 per passenger as penalty - though they should not have penalized me for no fault of mine, as I did not initiate the cancellation. So the amount due of Rs.2,000 (Rs.1,000 * 2 Passengers) has to be refunded to me.

2. Since MakeMyTrip had cancelled the 2 tickets, I had to book 2 tickets in the next available flight by paying cash, at Jammu Airport. The total amount paid as cash for both the passengers was Rs.11,040. The difference amount of Rs.5,278 (11,040 - 5,762) (5,762 is the actual cost of the ticket for 2 passengers when booked through MakeMyTrip) has to be refunded to me

SUMMARY:
MakeMyTrip owes me a total of Rs.7,278 based on the above calculations. MakeMyTrip is not honoring this yet, though they have agreed that it is their mistake. I have already provided the boarding passes and cash receipt to MakeMyTrip, as proof of travel. I have made several follow ups over phone and e-mail. Now-a-days, whenever I make a call to the call center of MakeMyTrip, the representative checks the complaint and promptly disconnects. This has happened consistently for several times.

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at [protected]@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care