[Resolved]  Manas Hosting — Manas Hosting Cheated me

Address:

Chandigarh, Chandigarh

I did purchased the unlimited hosting from manas-hosting for three years in 2011 and also did purchased domain ,with the help of manashosting on 15/06/2012 for two years and given payment in advance.(,i am the owner and i have ownership proof,paid invoices of my domain)

Around three months ago,my domain got virus,i don't know how, May be because of their hosting.and manashosting taken all the access of control panel and ftp(changed the usernames and passwords) i did raised a ticket to their technical team although they trying to help they just say scan your files and talk to google.for this i removed all the subfolders etc and scan all the files which was very important for me for my business,suddenly and i got the email from their billing department that i misuse the hosting and their is due pending.i contacted them by phone and email them back and asked (what did i misuse,and what is due as i had paid in advance form my hosting and domains),first they said go to technical team when i ring two three times than they see my account and they said we did a penality to you because for your domain virus has come and we have blocked your domain,you needs to pay (5680 rs) five thousand six hundered eighy rupees, than they said if you pay today we'll give you some discount that you needs to pay (3370 rs) three thousand three hundered seventy rupees.i asked them why,although you should help me to my website running you are asking me to pay the penality which is unfair and unacceptable,they told that we have to clean our hosting from virus and it takes a lot of $$$ but in actual i did removed all the folders from my hosting and scan the files....and still my website not working...they told me that this money(penality of 3370 rs) you have to pay otherwise we cancel your a/c and hosting and takes your domain with us.After that i sent written request by post for wave-off the penality,they replied by phone after 15 days and they offering some discount,i dened and say full amount wave off and i again sent request letter that i am not satisfied with discount i need full amount wave off for penality but they never replied.after few days i contacted through live chat from their email they were given discount and made the penality to 1123 rs,but after 10 minutes or so they put one more invoice of 11,236 rs and made total penality of 12,359,I did asked what's the invoice for they were saying this is for 3rd party spam,i did told them i didn't have access of control panel of ftp for last three months,and you blocked my domain for three months,i was getting virus message at my website and i just followed google webmaster tools steps which your technical persons given the link to follow..they were not ready to listen any thing just blackmailing me to give unfair and unkind penality.and giving me so much tension and i lost every thing my business,money and got mental harrasment..

Manas hosting are saying thay if i won't paid them there discretional penality of 12,359 and black mailing me they will keep my domain with them and resell to any otherclient.my business has completly destroyed because of Manashosting.