[Resolved]  Maruti Alto Lxi — Regarding repair charges

To

The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

January 29 2008

Sir,

May I approach your good self with following and crave the favour of your taking a compassionate view of my miserable plight:

That I have purchased a new Maruti ALTO LXI on 08/10/2008 from Competent Automobiles Co. Ltd Tikkar (Didwin) Hamirpur (H.P). The above car was fully insured through your company vide policy No. 4685163 before its delivery.

I had hand over the vehicle at your workshop Competent Automobiles Co. Ltd Tikkar (Didwin) Hamirpur (H.P) on 31.10.2008 vide job order No. 504215 for its repair. Consequently, I have taken back my car after about one moth i.e.28.11.2008. However, your company had charged Rs. 23000/- (Rs.21500/- cash against receipt No.C003755 dated 28/11/2008 + Rs.1500/- by adjusting of receipt for Crain charges from NIT campus to works Tikkar (Didwin). It is not clear for me when my car (Vehicle & Accessories) was fully insured and even one month has not been completed after its purchase then why Rs.23000/- has been charged from me. I have asked for details of Rs. 23000/- but your company personal give me evasion reply in this regard, which is not desirable.

After my repeating demand for details of Rs.23000/-, the competent automobiles co.ltd. has refunded me Rs. 3843/- vide cheque No.054960 dated 23/1/2009 and verbally told me that a sum of Rs.7900/- has been deducted for new parts in addition to 50% depreciation. Although I had purchased the above car during October 2008 and was fully insured (Vehicle & Accessories) then it should be charged from insurance company not from me.

I must make it clear that my patience is fully exhausted and ultimately I have written to your good self for appropriated intervention in the matter and refund excess amount to me charged by your company.

Thanking you.

Yours faithfully,


(Gulab Singh Thakur)
Electrical Egg. Deptt.,
National Institute of Technology,
Hamirpur (HP) 177 005