[Resolved] Maruti Alto Lxi — substandard and defective Alto car,complaint no:[protected],[protected],[protected] | |||
----- Forwarded Message ---- From: family udutha <[protected]@yahoo.com> To: narendra.[protected]@maruti.co.in; mithra.[protected]@marutidealers.com Sent: Thu, October 14, 2010 10:48:06 PM Subject: Fw: Substandard and defective Alto car - regarding. ----- Forwarded Message ---- From: family udutha <[protected]@yahoo.com> To: [protected]@maruti.co.in Cc: mithra.[protected]@marutidealers.com; [protected]@gmail.com Sent: Thu, October 14, 2010 6:14:12 PM Subject: Substandard and defective Alto car - regarding. Dear Sir, Kind Attn: Chairman & Managing Director I have purchased a new Maruthi Alto Lxi Vehicle from your dealer M/s Mithra Agencies at Himayatnagar, Hyderabad on[protected] and took delivery in the night at around 8.30 pm. The Transaction No. NET[protected] with Chasis No. MA3EAA[protected]GA and Engine No.F8DN4453849 and Temporary No.AP09UBTR0975 in the name of Smt. Sarojitha Chandra. Within 24 hours I had to bring back the vehicle to the showroom as the Gears were Jamming and the vehicle was not moving forward properly. As advised by your showroom persons I delivered the vehicle in your workshop of Mithra Agencies at RTC x Roads. The vehicle is still being looked into by your technicians. From the above sequence of events it is quite evident that I was supplied a defective vehicle and no quality control measures of any sort were taken by maruti udyog before despatching the vehicle and the dealer has also supplied the same sub-standard vehicle to me. this has shaken my faith in your company this being second time such an incident has been happening to me, as my earlier vehicle a Wagon - R has been supplier with a defective air filter mechanism, which was frequently bursting. I am extremely annoyed with such utter disregard for a consumer and request that YOU REPLACE THE VEHICLE IMMEDIATELY WITH A BETTER QUALITY VEHICLE as I am not prepared to take this defective vehicle and suffer for the rest of my life. You may be aware that such a vehicle with a defective gear box and gears jamming may cause accidents and is very risk for my life and hence you are once again requested to replace the vehicle immediately as the problem has started immediately on purchase of the vehicle and I had no chance to even enjoy a small ride. Please note that the vehicle is still with your workshop and hope that you will give me a chance to enjoy the festival of Navaratri on a better quality vehicle by effecting the delivery of the new vehicle tomorrow itself. thanking you, yours sincerely U.Sarojita Chandra& U.S.Udaya Chandra contact [protected],[protected],[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
I bought a new Maruthi Alto LXI bearing temp.reg.no AP09UBTR0975 on
12th Oct 2010 at about 8.30pm at The Mitra Agencies, Himayatnagar,
Hyderabad. Customer ID: [protected]. Hardly after I drove 80 kms I
noted that it has gear problem. After I use 5th gear it refuses to
comeback to neutral or take any gear, it simply gets struck. This
seems to be very risky and is a very serious concern for me. On the
very next day i.e.,on 13th at 8.00pm, I had to take it to the seller
at Mitra agencies, Himayatnagar, Hyderabad. There I was redirected to
the Repairs section at The Mitra Agencies, R.T.C Xroads at Hyderabad.,
i.e.,within 24 hrs of buying the car.
After Pooja ,the Car did not even reach my house and neither my
children nor any of my family members could enjoy their first ride.
Please realize the mental agony all o[censored]s had. I am yet to receive the
car after rectification of the problem. I am asked to take the vehicle
tomorrow.i.e.,on Oct 14th.
But I really wonder who is responsible for doing these tests before
the vehicle gets on the road and is given to the customer? What kind
of quality are you maintaining? Who will take the responsibility of
such serious safety issues? It makes me suspect whether the people at
Maruti are even serious about their jobs. If they are really serious
then WHY AM I FACING THE PROBLEM WITH THE VERY FIRST DRIVE? Its not
the first time I am facing such problem with Maruti. I also own a
Maruthi Wagon R (Duo) bearing Reg.No.AP25N 4871. It also had a
serious problem the very first week of buying the vehicle. It has a
problem with the Air cleaner where it breaks with a bursting sound
when I raise the accelarator. The Air cleaner was replaced free of
cost for the first two times but the problem still continues. PLEASE
TAKE A SERIOUS VIEW OF THE PROBLEM I AM FACING AND ADVICE ME EARLY.
THE VEHICLE IS ON MY WIFE'S NAME AND I INCIDENTALY HAPPEN TO BE THE
PRESIDENT OF NIZAMABAD CONSUMERS WELFARE ASSOCIATION.
Thanks,
Uday Chandra Udutha.