[Resolved]  Maruti Suzuki, National Insurance Co Ltd / Maruti Esteem Car — Full Payment Taken Despite of Insurance Covered Under Cashless Scheme / Not Settlement of Insurance Claim

SIR,

PL FIND MY COPY OF COMPLAINT E MAILED TO MARUTI SUZUKI LTD & THEIR REPLY TO ME FROM CUSTOMER CARE AS UNDER . TILL THEN NO FURTHER COMMUNICATION / CLAIM SETTLEMENT IS RECD TILL DATE ( 08/03/2009)

PLEASE DO THE NEEDFUL & OBLIGE.

SHANTANU GOYAL
(E MAIL ID : [protected]@yahoo.co.in )

25/02/09 : www.marutiinsurance.com

SIR, I HAVE GOT MY CAR INSURED UNDER YOUR CASHLESS SCHEME VIDE POLICY NO 3540726 DT 12/02/2008 THRO NIC(MARUTI INSURANCE)MY CAR MET WITH AN ACCIDENT AT GURGAON ON 13TH JAN-2009, I BROUGHT MY CAR TO YOUR AUTH. DEALER PASCO AUTOMOBILES FOR NECESSARY REPAIRS AFTER COMPLETING ALL LEGAL FORMALITIES AND DELIVERED ALL DOCUMENTS COPIES TO YOUR DEALER. THEY REPAIRED MY CAR & DELIVERED TO ME ON 30/01/2009 VIDE INVOICE NO 123219, DT 30/01/09 Rs 20872/- (JOB NO. 0172449)

BUT THEY CHARGED ME THE ENTIRE AMOUNT IN CASH & EXPLAINED TO ME THAT THE CLAIM WILL BE RECEIVED TO ME IN A WEEK`S TIME. I EXPLAINED THEM THAT MY CAR IS INSURED UNDER CASHLESS SCHEME BUT THEY DIDN`T LISTEN & I HAD TO PAY THE ENTIRE AMOUNT. I DIDN`T GET THE CLAIM TILL DATE. MOREOVER WHEN I GOT RENEWED MY INSURANCE VIDE YOUR POLICY NO. 60203012 DT 19/02/2009 AT MARUTI INSURANCE AT AGRA, I WAS TOLD THAT I HAVE ALREADY TAKEN CLAIM, SO NCB WILL NOT BE GIVEN TO ME . SIR, WHAT IS THIS ALL, PL ENQUIRE THE MATTER AND DO THE NEEDFUL OTHERWISE I WILL LEFT NO ALTERNATIVE BUT TO GO IN SUITABLE COURT OF LAW AT YOUR COST & CONSEQUESCES, SHANTANU GOYAL



Dear Mr.Shantanu Goyal,

We have received your mail. You will hear from us shortly.
Yours Sincerely


Maruti Customer Care