[Resolved]  Maruti Suzuki India Limited — Complaint against Jeewan Motors (P) Ltd. Industrial Estate, Govindpura, Bhopal regarding deficiency in service

Address:

Bhopal, Madhya Pradesh

Respectfully submitted as under:-
1. That I got my car No. DL 6CE2163 serviced from Jeewan Motors (P) Ltd. Industrial Estate, Govindpura, Bhopal on 04.06.2011.
2. That the Siren of Central locking System of my car was damaged during servicing by throwing water on it. I immediately brought this to the notice of the concerned officials several times on phone and personally to Mr. Mukesh, the concerned service executive but no one wants to take responsibility for the damage done.
3. That the service done was of poor quality. Just after four days i.e. on 08.06.2011, I had to again get the tuning done from another service centre by paying again.
4. That despite taking payment in cash, even the cash receipt has not been issued. This is an unfair trade practice on the part of the company.
5. That during servicing, the genuine Plug wires were replaced with fake one. This I came to know later on from another service centre and I had to pay extra money to the other service centre for getting the genuine ones again.

I lodged a complaint on 06.06.2011 with Maruti Suzuki India Limited, Nelson Mandela Road, Vasant Kunj, New Delhi-110070 but it seems that the company has authorised the Authorised Service Centres to loot the money from the public under the guise of car servicing.