[Resolved] Maruti Suzuki India Limited - Ritz LDi

[Resolved] Maruti Suzuki India Limited - Ritz LDi — Deceiving

P P.I.Kuriakose from Ernakulam, Kerala

Sir/madam, I have purchased a RITZ - LDI car ( Reg.No: KL 39B 4876; Ch.No:115407; En.No::1252853 ) from Popular vehicles Vytila, cochin, Kerala on 07-11-09. At the time of purchase, to my surprise, I found that two front tyres were relatively old. Those tyres might have either plied at least 500 kms by that time or might have been replaced by older ones. When I complained, they exchanged the tyres with the tyres of another car. I felt pity for the hapless customer of that car, if he unnoticed it. After the first service, a grease-like black paint was seen on the left rear door. I told them to remove it, which they rubbed it out. But the gloss at that place had lost, like a scar. Not only that , they charged Rs 750/- for the first service (Rs 500/- elsewhere). Very recently, 5 days before, while washing the car, I found a patch work ( very evident on close look, but deceptive) on the side -bottom panel, just infront of the right rear tyre. So I called Mr. Lijo, the officer in charge of the selling of my old car and purchase of the RITZ, and told him to look into the matter. He assured me to come, but never turned up. I committed no accident and I presume that it had occurred during the pre-purchase period and the Agencies might have kept it secret. With utmost disgust that I complaint it to you, since I never expected such a distrustful act from their side. The services of the Popular Vehicles is abysmally poor, that nobody dares to go there again. I myself restrained some of my colleagues not to buy car from there. By brother himself, canceled the booking of RITZ VDI, at Popular and purchased the same from Indus motors ( Lijo knows it - He is after all a nice guy). I request expedient action so that my grievance, to some extent will be resolved. Awaiting your speedy action, With warm regards Dr. P.I.Kuriakose, Lecturer Selection grade, St.peter's college, Kolenchery, Kerala. Palathinkal House, Thiruvankulam-682305 Copy to: (1). Mrs Sheela Sajeev Customer Retention manager Popular Vehicles and services Ltd Mamangalam, Kochi-682 025 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

R.D.SHARMA

from Raipur, Chhattisgarh

Dear Sir,

I have purchased a new car Maruti Ritz VXI in the month of July 09 in cash without any finance from Prem Motors, Gwalior (M.P.) and Registration No. MP-07CB/2060 named Ravi Datt Sharma.

Now I want to say that car is very good but I have a very bad experience by Prem Motors due to the service quality .Service quality is very poor and they understand service means only car washing. I said to supervisior for Wheel Allinement and allinement is so poor that they could not tights the stairing state and I have done the again allinement by Bina tyre Gwalior just after the service and allinement.

now, in this car vibration is generated and its vibrtae in low speed and in this regard I contact to Mr. shukla who has sold this car and he advised to me to come to the Prem Motors with car.I have gone to Prem Motors dated 25.02.2010 in evening but Mr. Shukla was not meet to me due to his busyness and try to contact him on phone but he not picked up the phone. I said to receptionest to call to Mr. Shukla and she phone him but after 30-45 minutes waiting he could not meet to me and I return back.

Now I want to know there is no responsibility of Prem Motors after selling the vehicle and what is the mean of service and extended warrenty.Now pls arrange to provide the emailid of Maruti Suzuki.
I think maruti does not provise better service after selling a car.

Pls do the needful and arrange to send an engineer to look into the matter.

Thankd R.D.SHARMA, GWALIOR(MP)
[protected]

THANKS