Maruti Suzuki Ritz — non supply of acessories | |
Sir, Prompt after sales service is a key to customer satisfaction and building goodwill of the company. But, I would like to draw your attention towards my case. A Maruti Suzuki Ritz, model VXi was booked on 26th May 2009 and delivered to me on 15th June 2009 with a promise by the distributor of providing accessories like matting, seat cover, mud flap with in 2-3 days. As of now, the promise is not yet fulfilled till date. All attempt have been made from my side, like visiting distributor place 10 times, calling customer care 3-4 times, On the other hand the distributor is pressing me for servicing of the car, since one month which have been driven just 280 KM because of non availability of requisite accessories. All this is providing me a mental tension and feeling wastage of my money as I am unable to use the vehicle without accessories, Sir I request you to take some action within a week or else I will report this matter to the consumer forum and in media. Regards Mrs Menu Arora 57, Maharishipuram, Agra M.No:- [protected] [protected] CC: Madhusudan Motors, Agra Was this information helpful? | |
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Dear I have a different problem, pls. check in your car
While driving on the highway at a speed of 75-85 Kmph / 2100 rpm, I noticed continuous jerks and vibrations which shakes the whole body and causes a lot of discomfort and headache while driving. These vibrations stop when the care touches the speed of 90Kmph or above
While driving on the highway at a speed of 75-85 Kmph / 2100 rpm, I noticed continuous jerks and vibrations which shakes the whole body and causes a lot of discomfort and headache while driving. These vibrations stop when the care touches the speed of 90Kmph or above
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+91 11 4678 1000 [New Delhi]
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1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
I had taken delivery of your Ritz VDI on 20/7/'09. The chassis no : 113040 & engine no:1247848. The car no is KL-13 T 5929.This has done 1000 kms and had taken for service to your dealer Har Cars at Kannur. The dealer selling code is K-101.
This car has rattling problems in the front two doors and also inside the dash, about this I had informed the problem to the works manager and then to the supervisor too. The works manageris least bothered to hear or at least see which car or a pleasing behaviour etc.Till now it has not been rectified. Washing the car also is hopeless. I am very sorry to say is this way you give the service to the customers.This dealer is having very bad reputation here in this town.
I went to this dealer because the sales executive Mr. Arun Suresh had been very polite and very helpful to me.I came from Skoda to this car only because of him.
I want to take action to dealer, works manager and the concerned staff, also the problem to be rectified.I had not also got the warrnety book too . They say it is out of stock. Do respond please.