[Resolved]  Maruti Suzuki — ABS malfunction due to poor service

Address:

Salem, Tamil Nadu

I own a 2005 model Maruti Swift ZXI. I had handed over the vehicle to ABT Maruti for service when the car had done just 20,000 Kms. The car's ABS was in perfect condition when the vehicle was handed to them. After I took out the vehicle once the service was done, I noticed the ABS indicator in the instrument console was flashing, which means that the ABS is not working properly. I took the car back to the service centre. They tested the system and said that there is a problem with the sensors and they have to be replaced at my own cost. They damaged the car's ABS and now they expect us to pay for the damage causes by them. Never expected such a bad service from their side. We are a regular customer to ABT maruti and we give three cars namely Swift, Esteem and Omni for regular service. But this is the kind of response I get from them. In spite of complaining to the Maruti Customer Care, there was no response from the Company's side too. Maruti will lose its hold over the small car market if this trend continues as it is earning a bad reputation for these kind of issues.

-Arun
Sr.Executive - Sales & Marketing
Godrej Security Solutions.
Ph:[protected]