[Resolved] Michelin Tyres — Defective new tyre | |||
I bought a Honda City in Nov 2010 from Classic Honda Faridabad (Delhi NCR, India). During suspected puncture on one of the Michelin tyres in January 2011, I observed a 1 inches bulge/bubble on the inner side wall. The car just drove 2100 KM and less than three months then. I complained to Michelin Delhi through the dealer and Michelin representative inspected the tyre on 11th Feb 2011. He summarily wrote that the fault is due to "hitting potholes". (Inspection report no. 103883 dated 11.02.2011) This is the most silly excuse I ever heard as I have myself drove the car in Delhi and always at low speeds of 40-50 km/hr. My car milage of 14.9 KM/hr indicates this. It is most unfortunate that Michelin wants to excuse itself from a manufacturing defect in its car blaming instead the customer. The attitude of Classic Honda also remained pathetic to say the least. Nonetheless, I will surely take the matter to its logical conclusion (even if it means fighting my case in consumer courts) where Michelin will be brough to justice. Samir Gupta Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Classic Honda has finally changed my defective tyre! Thank you Honda!!
Reply
Defective Tyres : No proper response
Below are brief points based on a timeline of events.
I had purchased 2 brand new Michelin ‘tubeless’ Tires, which I had been using on my Toyota Innova since then. (Chennai)
The 2 new tires had been used for less than a year (& approximately 10000 km), when scaling of the tire edges had been noticed on both the tires, I had immediately taken it to the tire dealer, who then informed the Michelin Advisor about the defect. The Michelin Advisor, after taking a look at the tires, informed me that;
• It is normal for the Michelin Tires to show such scaling due the Indian road conditions and the composition it is made of.
• Scaling might happen in Toyota Innova cars since the front of the car is very heavy.
• The Michelin Advisor also advised that the scaling is not at all a matter of concern and he asked me to continue to use & observe the tires for a period of 2 more months.
January 2012 – I had a flat tire and took the tire to the same dealer (from whom I had purchased the tires) for repair. On close observation it had been noticed that it is punctured in 3 or 4 places where the scaling had been earlier observed. Also, since I could get repeated punctures in all places where scaling had been observed which runs all around the tire, as advised by the dealer, I had to put a tube inside the ‘tubeless’ Michelin tyre to keep it running.
MY COMMENTS
I am currently being forced to use new Michelin ‘tubeless’ tyres by putting tube since I had no other choice to keep the tire running. This makes the Michelin Tires only at par with any other locally available cheap tires that runs on tubes. Had I known earlier, as advised by the Michelin Advisor that it is normal for such scaling to happen to Michelin tires on Indian road conditions on Toyota Innova cars, I would have kept my options open while deciding which tires to purchase for my car and also be vociferous on my recommendations to my friends.
Sorry to state that, I am grossly displeased with Michelins attitude towards a customer such as myself for providing me with a defective product followed up by immature responses given to me by the Michelin Advisor when the defect had been raised up.
Highlights:
I have used these tires only on Normal Indian City roads and had never used them off-road or on un-tarred roads.
The dealer too found it strange and hence requested Michelin Advisor to come and have a look at it.
The Michelin Advisor also stated that this happens very rarely and he s just seen one case like this before.
Thinking of the above, do I consider these as defective tyres or that I made a wrong choice by choosing this brand for my car on Indian roads?
my mail id : [protected]@gmail.com
Below are brief points based on a timeline of events.
I had purchased 2 brand new Michelin ‘tubeless’ Tires, which I had been using on my Toyota Innova since then. (Chennai)
The 2 new tires had been used for less than a year (& approximately 10000 km), when scaling of the tire edges had been noticed on both the tires, I had immediately taken it to the tire dealer, who then informed the Michelin Advisor about the defect. The Michelin Advisor, after taking a look at the tires, informed me that;
• It is normal for the Michelin Tires to show such scaling due the Indian road conditions and the composition it is made of.
• Scaling might happen in Toyota Innova cars since the front of the car is very heavy.
• The Michelin Advisor also advised that the scaling is not at all a matter of concern and he asked me to continue to use & observe the tires for a period of 2 more months.
January 2012 – I had a flat tire and took the tire to the same dealer (from whom I had purchased the tires) for repair. On close observation it had been noticed that it is punctured in 3 or 4 places where the scaling had been earlier observed. Also, since I could get repeated punctures in all places where scaling had been observed which runs all around the tire, as advised by the dealer, I had to put a tube inside the ‘tubeless’ Michelin tyre to keep it running.
MY COMMENTS
I am currently being forced to use new Michelin ‘tubeless’ tyres by putting tube since I had no other choice to keep the tire running. This makes the Michelin Tires only at par with any other locally available cheap tires that runs on tubes. Had I known earlier, as advised by the Michelin Advisor that it is normal for such scaling to happen to Michelin tires on Indian road conditions on Toyota Innova cars, I would have kept my options open while deciding which tires to purchase for my car and also be vociferous on my recommendations to my friends.
Sorry to state that, I am grossly displeased with Michelins attitude towards a customer such as myself for providing me with a defective product followed up by immature responses given to me by the Michelin Advisor when the defect had been raised up.
Highlights:
I have used these tires only on Normal Indian City roads and had never used them off-road or on un-tarred roads.
The dealer too found it strange and hence requested Michelin Advisor to come and have a look at it.
The Michelin Advisor also stated that this happens very rarely and he s just seen one case like this before.
Thinking of the above, do I consider these as defective tyres or that I made a wrong choice by choosing this brand for my car on Indian roads?
my mail id : [protected]@gmail.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
19%
Complaints
135
Pending
0
Resolved
25
+91 44 6621 6000
+91 129 309 7777
7th Floor, The Pinnacle Business Tower Shooting Range Road, Surajkund, Faridabad, Haryana, India - 121001
View all Michelin India contact information