[Resolved]  Micromax Mobiles — Long Delay in Service and Fraudulent Service Center

Address:

Gautam Buddh Nagar, Uttar Pradesh

[protected] Forwarded message[protected]
From: Sushant Prakash <[protected]@gmail.com>
Date: Wed, Sep 18, 2013 at 10:12 AM
Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch
To: info <[protected]@micromaxinfo.com>

Please do not provide me with standard answers just let me know the status of my complaint.
MMX[protected]

Please update the status immediately. I will be forced to move to consumer court if this lax attitude towards my complaint continues. Please call me @ [protected]

Why I haven't received a call from your end inspite of repeated reminders? What action have you take against Satguru communications your fraudulent service centre in Noida. Do you want me to call up Mr. Deepak Malhotra and inform of your pathetic customer care service...I want the resolution call by today evening on my number [protected]

Best Regards,

Sushant Prakash

Akosha ticket number is #329760. (Consumer redressal agency)

Please note I would be filing a case in the consumer court as well if you do not provide me with satisfactory resolution to the complaint.

On Wed, Sep 18, 2013 at 8:57 AM, Sushant Prakash <[protected]@gmail.com> wrote:
Please do not provide me with standard answers just let me know the status of my complaint.
MMX[protected]

Please update the status immediately. I will be forced to move to consumer court if this lax attitude towards my complaint continues. Please call me @ [protected]

Why I haven't received a call from your end inspite of repeated reminders? What action have you take against Satguru communications your fraudulent service centre in Noida. Do you want me to call up Mr. Deepak Malhotra and inform of your pathetic customer care service...I want the resolution call by today evening on my number [protected]

Best Regards,

Sushant Prakash

On Tue, Sep 17, 2013 at 5:50 PM, info <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,
Thank you for your Email, we would like to inform you that we have escalated your case to the concerned team on priority basis , so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us regarding your case.
For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]
Assuring you with best of our services and we value your association with us.
Thanks & Regards,
MMX~SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: 17 September 2013 07:25

To: Micromax
Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch

complaint number is: MMX[protected]

Please update the status immediately. I will be forced to move to consumer court if this lax attitude towards my complaint continues. Please call me @ [protected]

On Fri, Sep 13, 2013 at 3:12 PM, Micromax <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,

Thank you for your Email, we would like to apologize for the inconvenience caused to you, due to the delay in servicing your handset. We have escalated your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.

For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX-SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: Thursday, September 12, 2013 10:27 PM

To: Micromax
Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch

Please update immediately in case you are not able to repair why you dont provide refund?



On Wed, Sep 11, 2013 at 5:39 PM, Micromax <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,

Thank you for your Email, we would like to apologize for the inconvenience caused to you, and we are escalating your details to the Escalation team and they will revert to you as soon as possible. Your complaint number is: MMX[protected]

For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX-SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: Tuesday, September 10, 2013 9:58 PM

To: info; [protected]@mmxcheckpoint.com
Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch

I have not received any update? Did you call up Rakesh who is the manager at your authorised service centre in Noida i,.e, Satguru communications. His number is Rakesh : [protected]...Manager at Micromax authorised centre at Noida. Please co-ordinate with him and get my issue resolved. In case it is not possible to repair the product either replace it or give me a cash refund of the value of product. I am attaching the new job sheet. Please note its already over a month .....R1308FUPE5218920. Attaching the new job sheet for your perusal please get it closed and resolved at the earliest. Call me at [protected] otherwise I will take this matter to consumer court.



On Sat, Aug 31, 2013 at 4:32 PM, info <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,
Thank you for your Email, we would like to inform you that we have escalated your case to the concerned team on priority basis , so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us regarding your case.
For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]
Assuring you with best of our services and we value your association with us.
Thanks & Regards,
MMX~SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: 30 August 2013 20:18
To: info; [protected]@mmxcheckpoint.com

Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch

Please find attached the new job sheet for Micromax Modu . Please do the needful. R1308FUPE5218920

Error! Filename not specified.Error! Filename not specified.

On Fri, Aug 30, 2013 at 5:30 PM, Sushant Prakash <[protected]@gmail.com> wrote:

Error! Filename not specified.Error! Filename not specified.Satguru communication your authorised Service Centre in Noida is refusing to open a new job sheet. He is having the set as well. He also said that he has not received any communication from your side while you said the same has been conveyed to the concerned department? What is happening...Also, please provide me with contact number of head customer care micromax and I will speak to him. Am attaching again the job sheet for micromax which was wrongly closed.. email id is [protected]@mmxcheckpoint.com

On Fri, Aug 30, 2013 at 5:27 PM, Sushant Prakash <[protected]@gmail.com> wrote:
Satguru communication your authorised Service Centre in Noida is refusing to open a new job sheet. He is having the set as well. He also said that he has not received any communication from your side while you said the same has been conveyed to the concerned department? What is happening...Also, please provide me with contact number of head customer care micromax and I will speak to him. Am attaching again the job sheet for micromax which was wrongly closed
Error! Filename not specified.Error! Filename not specified.

On Thu, Aug 29, 2013 at 1:31 PM, info <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,
Thank you for your Email, we would like to apologize for the inconvenience caused to you, further we have forwarded your details to the concerned department.
For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]
Assuring you with best of our services and we value your association with us.
Thanks & Regards,
MMX~SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: 27 August 2013 22:34
To: info

Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch

The case is wrongly closed the device is still with Micromax Cistomer Centre in Noida i.e., Satguru communications. Please contact the center and get my issue resolved else I will escalate the matter. Attaching the job sheet please treat it as open as I have not received the set



On Tue, Aug 27, 2013 at 2:43 PM, info <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,
Thank you for your Email, We would like to apologize for the inconvenience caused to you and request you to resubmit the device and share the jobsheet for further assistance
For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]
Assuring you with best of our services and we value your association with us.
Thanks & Regards,
MMX~SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: 23 August 2013 13:42

To: Micromax
Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch

Fradulent practice : We were told that set will be replaced but we were given the old set which wasnot repaired moreoverscreen was damaged I am very serious about this matter and will escalate this to the top management of micromax and drag them to consumer court for consumer harrasement

On Thu, Aug 22, 2013 at 9:00 AM, Sushant Prakash <[protected]@gmail.com> wrote:
You are saying the case is closed eight days back but we have yet to receive any communication from your authorized service center in Noida i.e., Satguru Communications. My service request no is: Service Request No. R1307FUPE4701816:

Please call me @ [protected] or instruct the service center for resolution.

Best Regards,

Sushant Prakash

Attaching the job sheet for your perusal



On Wed, Aug 14, 2013 at 3:43 PM, Micromax <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,

Thank you for your Email, we would like to inform you that as per attached job sheet no we have checked your case is closed so request you to crosscheck with the service center regarding the same.

For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX-SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: Monday, August 12, 2013 2:46 PM
To: Micromax

Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch

Please find attached the job sheet. Please do the needful.

Authorised Service Centre: Satguru Communications. Other details in the job sheet.

My number:[protected]

Please do the needful.

Best Regards,

Sushant Prakash




On Mon, Aug 12, 2013 at 12:56 PM, Micromax <[protected]@micromaxinfo.com> wrote:


Dear Valued Customer,

Thank you for your Email, we would like to inform you that share your handset IMEI number or share scan copy of your job sheet for further assistance.

For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX-SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: Thursday, August 08, 2013 10:15 PM
To: [protected]@micromaxinfo.com
Subject: Fwd: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch


[protected] Forwarded message[protected]
From: Micromax <[protected]@micromaxinfo.com>
Date: Wed, Aug 7, 2013 at 3:08 PM
Subject: RE: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch
To: Sushant Prakash <[protected]@gmail.com>
Micromax Model: Modu

City Noida

Request No. R1307FUPE4701816

Satguru Communication Authorised Service Centre of Micromax Near Vinayak Hospital Noida

Please do the needful


Dear Valued Customer,

Thank you for your Email, we would like to apologize for the inconvenience caused to you. Further you need to contact us with complete detail of the handset and service center like the job sheet number. Service center name, issue in handset, complain number (if any), so that we can assist you further.

For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX-SUPPORT


From: Sushant Prakash [mailto:[protected]@gmail.com]
Sent: Tuesday, August 06, 2013 10:46 AM
To: [protected]@mmxcheckpoint.com; [protected]@micromaxinfo.com
Subject: Re: Long delay in Service Request No. R1307FUPE4701816: Micromax Modu Power Switch


Sir,

I have given the set on 26th July 2013 and today is 5th August 2013 even then the minor issue of Power Switch is not resolved. Please do the needful.

Please call me @ [protected] to update the status.

Best Regards,

Sushant Prakash

On Tue, Aug 6, 2013 at 10:41 AM, Sushant Prakash <[protected]@gmail.com> wrote:
Sir,

I have given the set on 26th J






--
Aspire And Achieve Micromax Model: Modu

City Noida

Request No. R1307FUPE4701816

Satguru Communication Authorised Service Centre of Micromax Near Vinayak Hospital Noida