| Address: | North West Delhi, Delhi |
H.No.-177/ pocket D-14/ Sec-7 Rohini, delhi-110085 Contact no. [protected] Email : anurag.[protected]@gmail.com , [protected]@live.com
24th august, 2010
Head, Customer Service Micromax House, 697, Udyog Vihar, Phase-V, Gurgaon, Haryana, INDIA Ph. :[protected]/2 Fax:[protected]
Sub: For refund of money for Defective mobile phone.
Dear Manager,
On 8 July, 2010 , I bought a mobile of your company, MICROMAX X116 with IMEI no. - [protected], [protected] from FONE ZONE, E-15/121, sector-8/ Rohini, Delhi. Bill no. -554
I am disappointed because this phone has not working just after 6-7 days from date when I bought it. It is continuously showing some problem regarding Software it has. And finally on 18 July it has stopped working , whenever I use it for 4-5 minutes it auto switch off and switch on.
To resolve the problem I contacted one of your Service centre on 20th July, 2010, Micro technology, west Patel nagar, Delhi, contact no.- [protected] for help they have said that the problem is with software , they have taken the phone for repair against the Customer job card no.- 373823 dated 20th July, 2010.
After this date I have visited the service centre for more than 5 time, whenever I contact them on phone no. they have given they said that the phone is repaired but when I reach service centre the problem is not resolved it always shown the same problem.
On 5th august, 2010, he person contact me and told that take back your phone as he is closing down the service centre forever. And I have given back my phone without repair due to closing of service centre.
On the same day 5th august, 2010, I have given it to one of your other service centre, I.P ELECTRONICS, GURU ARJUN NAGAR, SHADIPUR EXTN., New Delhi Contact no.- [protected], JOB order no- 252, they said that phone will be repaired in 3-4 days , 10th august, 2010 they contacted me and said that the phone is repaired so I need to come to collect it, but when I reached there the problem is still the same. He told me now the phone will again be sent to company for repairing/ change of Mother Board. And he told me to contact on phone no. he has given for further inquiry about the phone but now he is not picking up the phone calls as his phone is switched off for last few days.
Now as per yours policies it is already 30 days the phone is with service centres but not repaired yet for the problem it has. So I want you to refund back my Money that I have invested on the product for buying it. Also we have spent more than Rs 500 for visting service centre for nothing as after so many visits the phone is still not repaired.
I look forward to hearing from you and to a resolution of this problem. I will wait for 5 more days before seeking help Consumer Court, New Delhi. Please contact me at the above address or by phone no. given below
Chirag- [protected],
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Micromax mobile X116 — Features absent
I purchased a micromax mobile set X116. on its box, user guide it has clearly written the set has GPRS,MMS,WAP facility even on website it was clear mentioned before my complaint to them.in reality the set has no such facility.
I informed the matter to the company, after some quary they informed it was a printingmistake. they have nothing to do it. The company has no responsebility for the set. So they will not take any step. or replace my set. (Here to inform HOW THE MISTAKE CAN BE EVERY WHERE EVEN THE USER GUIDE HAS DETAIL DESCRIPTION HOW THOSE FEATURES HAS TO BE USE)
I was also ill behaved by the company officials.