Motorola - Faulty mobile set sold/ Poor Cusmer Sevise
I have bought a Motorola EM30 on 26-June-09 from S.H.Mumtazuddin Times (P) Ltd (Kolkata).
Withinn 1 month it was not working and the set was completely dead.
I spoke to the shop manager as I bought the product on their recomendation( I wanted to buy
a Nokia phone, but somehow a salesman in that shop convinced me for the mentioned product,
basically it was a misselling by the shop), but they refused me of proving any kind of help.
I spoke to the Motorola customercare, that the phone was dead within 1 month of purchase,
they asked me to submit the phone in a service centre in C.R. Avenue, Kolkata. I submitted
the set in the service centre on 8-Aug-09, they told they would take 2 weeks as they need
to send the set to Chennai for RF Boad replacement. Atlast they returened the set after
1.5 moths on 19-Sep-09 thats too after lodging a complain with Motorola Service Centre. In
the meanwhile i had to visit thet service centre altest 5 times to check whether my phone
has come from Chennai or not, half of the time they don't even bother to receive the call.
Finally after I got the delivery of the phone on 19-Sep-09, just after 1 week ie, from
24-Sep-09 the phone is again not working, its showing some error message.
Again I spoke to the customer care for money refund or replacement of the model. They
said I have to again go to the service centre.
Within 3 moths of purchasing the set I hardly could use the set for 1 moths. Please advise.
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Motorola Exellence Centre, 415/2 Mehrauli Gurgaon Road, Sector-14, Gurgaon, Haryana, IndiaAdditional contact available
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