[Resolved]  Motorola / V6 Razr Maxx Mobile — Replacement pending for more than 1 month

Dear Sir/ma'am,

Please refer the below communication with Motorola.

Still I am waiting for the replacement/Repair. but no action has been made so far. I have suffered a lot and lot of my money has wasted making calls to Motorola Customer Care and Service center but no positive response.

Please advice me for taking a legal action against MOTOROLA.

regards,

Kuldeep Singh





From: Motorola India [mailto:[protected]@mailwc.custhelp.com]
Sent: Friday, July 31, 2009 12:52 PM
To: [protected]@bchindia.com
Subject: Service complain of Motorazr V6 Maxx [Incident:[protected]]





Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.



Subject

Service complain of Motorazr V6 Maxx



Discussion Thread

Response (Ray V.)
31/07/2009 05.21 PM

Dear Mr. Kuldeep,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTORAZR V6 maxx, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/php/enduser/acct_login_submit.php?p_enc_passwd=TzZPsEsw&p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070

Customer (Kuldeep singh)
30/07/2009 02.56 PM

Dear Sir/Ma'am,

This is to inform you that I purchased a Motorazr V6 Maxx in September 2008.
The cell was working fine but in June 2009 it just go dead, so I brought the
cell to M/s. Simran Communication, Faridabad for repair on 29/06/2009. They
tell me to come after 6 days. After 6 days the reply was that we are out of
spares and it will take 15 days to spares to come. After 15 days when spares
came fro Chennai the problem was still the same. My mobile phone couldn't be
repaired. More then 1 month have been passed and I am still waiting for my
mobile.

You can imagine very well that a person can't live without phone for even a
single day but I am suffering for more then a month.

The service engineer of service centre Mr. Sonu Kumar has tried very well
lot but after that he says that the cell is un-repairable and will be
replaced.

After that I communicated to Motorola care. Mr. Mridul has lodged the
complain,

The details are as follow:

IMI No. : [protected]

Job card No. : FS/MO/0800567

Complain No.:[protected]



I have a good faith in Motorola and I have always recommended and purchased
Motorola phones and received good service also but this time I am highly
disappointed.

So you are kindly requested to issue a replacement of mobile to avoid
further suffering.





Best Regards,

Kuldeep Singh

[protected]