[Resolved]  MTNL — Excessive Billing

Dear Sir,

Reg: Landline Call 28982948
Sub: Excessive Billing

This is with reference to the above said matter, I would like to state the following

1. My Family including their occupation & contact numbers is as follows:

Sr. No Name Occupation Cell Number & its usage (Approx.)
1. Gunvantrai Shah, Self Employed [protected]
Yearly Refill Rs. 4000 plus
2. Mrs. Bhartiben G. Shah, Housewife (R ) 022 –3264 2948
(R[protected]ONLY INCOMING
3 Mr. Parag G. Shah,
Self Employed
-Chartered Accountant [protected]
Yearly Refill & usage Rs. 10000 plus
4. Mrs. Pinky P. Shah,
Employed [protected]
Usage Rs. 300 pm
5. Ms. Prisha P. Shah, Infant child --

2. As seen above, three of our members are self- employed and also do have their own Cell phones. As we are either in business/ employment, we are continuously at the clients place providing them service. Hence the usage of the landline telephone at the above residential address would be NIL.

3. We are using the Service of MTNL only for receiving calls (Incoming facility)

4. For all our outgoing calls, we are using the services of the Reliance Communications, (copies of the Bill amount is attached below)

5. We have been continuously trying to minimize our bills.


6. Now, we are receiving bills from MTNL for the calls that were not made by us. If the same is analysed in detailed, then it comes to 30 calls per day only for MTNL leaving aside calls made from Reliance Communications.

7. We even communicated this matter with the MTNL Officers at Borivali (W) Branch and Poinsur Branch, requesting them to supply us the list of calls, which have fallen on deaf ears. We have been told to contact the Malad Branch, Santacruz Branch for the further queries. The officials have not accepted even our letters & have forced us to run from one office to another.

8. Also we have been informed that you have to pay the bills or the telephone connection would be disconnected.

9. We are attaching here-with all our previous bills. Hence considering the above circumstances, we request your guidance & necessary directions to your concerned department for providing us with the details of phone calls made.

10. All our bills have been paid in time & within one week of receipt.

11. We would reinstate that our timely payment even in protest & SILENCE should not be taken for granted. We have complete right to know our charges & failure to provide the same would result in legal consequence including complaint to consumer forum/ TRAI/DOT etc.

We do expect finally co-operation from your-side

Thanking you

Yours truly,


Bhartiben G. Shah