MTNL Delhi — MTNL the looting nigam ltd.

I have a broadband connection from mtnl no. 22786062. My connection has not been working properly since last 12 days even at present the problem is yet to be rectified How can a company ask for bill for the period the service was not working, this is so because in our country only companies have right to loot people they can charge extra amount on account of late payment but customer is a fool he cannot charge anything or do anything if he did not get any service and is still getting the bill because in our country only companies like MTNL have rights what can a customer do, will not approach the court for getting the service or getting the bill for time services were not working or penalizing the company for default in services. Working of agencies such as TRAI is hard to understand what do they do only other than maintaining their staff and distributing their salaries. I have yet to hear any instance where such erring company as MTNL was penalized by TRAI for such ignorant behavior with a customer because may be individual customers are not important but they do not understand that these individual only form the large group. Why is that only company as MTNL has rights it can penalize you if you make late payment and you can do nothing if you suffered default in service although you might have suffered financial loss & mental disturbance because of the same. Why aren’t there equal rights for company and consumer? It is so much biased in favor of these looters as MTNL. A company can penalize the customer at will in case of default but if you are a customer the process involves approaching the court then proving the default in court and then only you might get some relief if you are able to prove the default. Request the authorities please give some rights to customers also.