MTNL Garuda — FOR YOUR NOTICE AND RECORDS

TO,
ALL CONCERNED.
RTI,INVESTIGATION OFFICERS,
CONSUMER RIGHTS.

DEAR SIR/MADAM,

DEFAULTERS: GARUDA COUNTER CLERKS(03 NOS),MTNL OFFICE,MULUND WEST,MUMBAI 400080,MAHARASHTRA,INDIA.
OFFICERS IN CHARGE-SHRI BALGURDI.PHONE NOS:[protected],[protected].

(1)THEY ARE COLLECTING NEW CONNECTION CHARGES INCLUDING LOCAL RS
1600/- FROM CUSTOMER(INCLUDING TAX).
(2)THEY ARE PRESENTING ONLY RECEIPT OF RS 500/- OF BOOKING, LOCAL COLLECTED.
(3)IN THE NEXT MONTH OR SECOND NEXT MONTH, MONTHLY BILL RESENTING
AMOUNT 1000 EXTRA FOR LOCALS WHERE AMOUNT 3000 EXTRA FOR LOCAL-STD-ISD IF CUSTOMER OPTED.

THIS IS FOR YOUR INFORMATION AND FURTHER NECESSARY ACTION/RECORDS.

THANKING YOU,

YOURS FAITHFULLY,
SD.
(CONFIDENTIAL)


1.

The identity of the informants can be kept secret, if they so desire.
2.

Information can be passed in respect of following topics:
1.

Fraud in :
1.

Banking and Financial Sector
2.

Insurance Sector
3.

Stock Market
4.

Customs and Central Excise
5.

Corporate Sector
6.

E-Commerce including misuse of credit cards and ATM cards
7.

Travel Documents
2.

(a) Trafficking in:
1.

Drugs
2.

Wild Life
3.

Cultural Property

(b) Human trafficking
3.

Counterfeiting of Currency and Valuable Securities
4.

Violations of Intellectual Property Rights
5.

Technology Facilitated Crimes
6.

Other related crimes


Under the Consumer Protection Act 1986, a consumer is guaranteed the following rights:

* Right to be protected against the marketing of goods and services which are hazardous to life and property
* Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices
* Right to be assured , wherever possible , access to a variety of goods and services at competitive prices
* Right to be heard and to be assured that consumers' interests will receive due consideration at appropriate forums
* Right to seek redressal against unfair trade practices and unscrupulous exploitation of consumers
* Right to consumer education.