[Resolved]  MTNL Mumbai — INCORRECT BILL

MTNL — Incorrect Bills

Dear Sir,

I have MTNL landline with BBand connection for 25902786. I had called contact centre on 23rd March 2008 and changed plan from 849 TO 199 plan...I also received a call from MTNL confirming that the plan is changed. I called up several times in April to check my usage and was informed that my bill would be around 315 Rs as I have exceeded my allocated usage of 400mb by 115mb. However Wheni received bill from 1st April-31st April It was a shock as the bill is for 849Rs for Bband..The same has happened for the month of may. It is very disappointing to see that call centre executives just don;t help and can't even speak properly. My mother also spoke to the MTNL officer in Mulund but he is not willling to help at all. Please check this on high priority or else cancel our connection as we won't be paying incorrect bills anymore.
(Work order:[protected]/03 Docket number: T[protected]

Thanks and regards,
Yogita Rajnani.

31st Oc t, 08
Dear Sir,
Re: Excess billing on tel no 28939576
bill plan 500
I have recd a exorbitant bill of Rs 914 for the period 1/8/2008 to 30/9/08 .my bill has never exeeded to more than Rs 600 which u can check from your records.I would like to bring to ur kind notice that i was not able to make any outgoings from my telephone for the last month(10 days) for yr ref i am giving u my complaint nos and several compliants made also complain was made on line vide the compliant no 38643 dt 211st aug also email was sent to ur help desk in this matter. comp nos details as under
8447 dt 26/8
8382 dt 29/8
3187 dt 31/8 & 1/9
3897 dt 1/9 & 2/9
I am paying this bill on protest and request ur goodself to kindly lookinto this matter which u can see the complains made and it is surprising to get this exorbitant bill when there was no outgoing calls for 10 dys .

Yr reply in this matter is highly appreciated and request to check from your records how this bill amount is come.

Thanking you

yours faithfully

Lawrence barretto

MTNL MUMBAI — Wrong billing -

I have been charged DSL installation, but MTNL Call Center told at the time of booking new DSL connection over voice, there are no charges for DSL installation on existing LL, Call center is not ready to log complaint against wrong information provided by them, also have logged complaint through MTNL Site but no one have reverted with actioning on the issue, Complaint no. 87052 was booked. i am not ready to pay rs. 300/- for DSL installation as this was never communicated to me.,

They are simply pathetic...MTNL must be privatised.

MTNL — EXORBITANT BILL

I got a telephone bill of Rs. 5,184/- the period August 2012. Please intervene and and solve the issue.