MTNL Mumbai — Broadband tariff not changed

Dear Sir/Ma'am,

My mother holds an MTNL connection[protected]. This is with regards to MTNL Mumbai broadband connection. I had given a request to change my plan on 26th Jan 2010 from Combo 249 to Unlimited download 749 w.e.f 1st Feb 2010.

I received a docket number from the Customer care center T[protected] and a confirmation on 2nd Feb 2010 that my plan has been changed to 749 unlimited download w.e.f 1st Feb 2010. However, today (11th Feb 2010) when I called on 1500 the lady who answered the phone had informed me that the plan will be changed from 1st March and my unbilled amount has reached upto Rs6000/-.

I have already given written complaint to Mr Vaidhyanathan from Mulund West's office about high bill for Jan and Feb 2010 even though my usage is low.

I sincerely request you to kindly look into the matter at the earliest.

Regards,

Deepti Nagwekar.