[Resolved]  MTNL Mumbai / Dolphin — discrepancy regarding the billing amount

Address:

Mumbai Suburban, Maharashtra

To whomsoever concerned
respected sir /madam
i the undersigned Mr Kamar hafeez zaid kazi mobile no [protected] will like to bring to your notice the following discrepancy regarding the billing amount for the month of march well for the same month i have sms plan -31activated which includes 500sms free for the month but i have been charged for sms amounting to Rs 268.50 i have attached the copy of my bill downloaded from the bill payment site of mtnl dolphin i would like you sir/madam to please look into the matter help me regarding the same.When contacted customer care the told me that i have made 600 sms in excess to the free 500 sms alloted under the above mentioned plan and refuse to take down my complain citing itimised billing details.I have made a compliant the complain no. being cc [protected] on 16th april 2010 and i was told that i would be acknowledge regarding the same within 24hrs but havent recieved anything upto the time of writing this mail. This is the second time i have been overcharged in a similar manner i would like to bring to your notice a prior complaint i had made for the month of January for which your customer executive told me it would be reimbursed in the next month but i haven't been so i don't know what your billing department is doing so kindly revert back for the same also Hoping you will oblige

yours faithfully
kamar kazi
[protected]